Experience Investigators by 360Connext

APRIL 23, 2024

It’s time to make your case. Let’s explore customer experience management (CEM), its pivotal role in shaping customer lifetime value , and strategies for measuring the return on investment of CX initiatives. It’s up to CX leaders to clearly communicate about these connections for their organization.

ROI 260

ROI CEM Net Promoter Score Customer Experience 260

Beyond Philosophy

MARCH 7, 2024

Listen to the podcast: You have a hidden impact on your return on investment for your customer experience management programs. We also addressed customer communications regarding wait times and overhauled how they handled their retail staff’s presentation. You can train people to communicate that to customers.

ROI 78

ROI Return on Investment Exercises Measurement 78

Comm100

JANUARY 11, 2023

Best of all, bringing all these benefits to a customer service environment comes with significant return on investment. Voice bots that communicate with customers through digital voice and telephony channels using the latest machine learning AI to eliminate long wait times. Lower service costs and substantial ROI.

Customer Service 218

Customer Service Self Service Chatbots Healthcare 218

GlowTouch

SEPTEMBER 17, 2019

The Preferred Channel by Customers, Exceptional ROI for Companies. When asked, 79% of customers said they prefer chat because questions are answered quickly; 51% because they could multi-task; and 46% because it’s the most efficient communication method. Outstanding ROI for Companies. The good news is that it is great for both.

ROI 73

ROI Company Multi-Channel Return on Investment 73

Uniphore

NOVEMBER 23, 2021

Subject matter experts Jafar Syed of Uniphore and Saurabh Rai of Tech Mahindra have teamed up to present a podcast that explores how conversational automation generates return on investment (ROI) by promoting innovation, boosting agent productivity, and increasing customer satisfaction. Uniphore and Tech Mahindra Partnership.

Average Handle Time 130

Average Handle Time Return on Investment e-support Analytics 130

NobelBiz

MAY 7, 2024

A hybrid dialer is a sophisticated communication tool that integrates the features of predictive and progressive dialers with a manual dialing component. This intelligent routing reduces wait times and enhances overall customer satisfaction by providing tailored interactions. What is a Hybrid Dialer?

Call Center 59

Call Center Self Service Wait Times System 59

Comm100

NOVEMBER 13, 2022

On top of this, 45% of consumers prefer chatbots as the primary mode of customer service communication. Find out how much money a chatbot could save your organization with our Chatbot ROI Calculator. Generates substantial ROI through lower service costs. Customer service chatbots don’t just benefit the end consumer.

Chatbots 130

Chatbots Software Self Service Wait Times 130