ViiBE Blog

JANUARY 19, 2022

Today, according to Gartner , 76% of customer service and support functions have 80% to 100% of their staff working from home. Lack of communication A survey by Slack reveals that there is some catching up to do when it comes to communication and coordination, with the lack of it being one of the biggest challenges of remote work.

Customer Service 52

Customer Service Net Promoter Score e-support CRM 52

SurveySparrow

JUNE 21, 2023

Example: An e-commerce company faced shipping delays due to unforeseen circumstances. Therefore, by promptly communicating with affected customers, offering compensation, and ensuring timely delivery, they turned a challenging situation into an opportunity to strengthen customer relationships. Please enter a valid Email ID.

Customer Experience 52

Customer Experience e-support Touchpoint Loyalty 52

Kustomer

JULY 22, 2020

But the holiday season also brings a big lump of coal: an increase in needy customers reaching out to your team in need of immediate support. Many businesses struggle to maintain a high level of support during spikes in activity. They may need to hire a flurry of seasonal employees who have a short training period. Immediate Service.

Self Service 64

Self Service Omni-Channel e-support Chatbots 64

ShepHyken

JULY 31, 2020

Customer experience, on the other hand, means the overall customer journey across various touchpoints and involves every interaction the customer has with the business. In fact, co-browsing-aided support conversations are so successful that satisfaction ratings from a recent Forbes report reflected a high of 89.3%! Customer Experience.

Customer Experience 109

Customer Experience Customer Service Net Promoter Score Self Service 109

SurveySensum

JULY 13, 2023

You must not launch an NPS survey here – that’s why it is imperative to know which survey to send at which touchpoint!] → “On a scale of 1-5, where 1 is ‘Very Difficult’, and 5 is ‘Very Easy’, how would you rate the ease of the payment process during your recent shopping experience with us?

Retail 52

Retail Survey Tools Customer Experience 52

SurveySensum

JULY 13, 2023

You must not launch an NPS survey here – that’s why it is imperative to know which survey to send at which touchpoint!] → “On a scale of 1-5, where 1 is ‘Very Difficult’, and 5 is ‘Very Easy’, how would you rate the ease of the payment process during your recent shopping experience with us?

Retail 52

Retail Survey Tools Customer Experience 52

SurveySensum

NOVEMBER 22, 2023

of e-commerce website visits are converted to purchases on desktop, versus 3.3% For example, if you run a fashion e-commerce site, you can create a survey asking customers to choose their favorite fashion trend. That’s why use your social media accounts as virtual community bulletin boards. Optimize for Different Devices: 3.7%

Feedback 52

Feedback Customer Insights e-support Social Media 52

Magellan Solutions

JUNE 10, 2019

There are common services such as customer service, technical support, sales, and lead generation. Meanwhile, some services are more unusual than the others but might be the specific support that you need for your business. App mobile customer support. It is a vital part of every touchpoint of the customer journey.

Call Center 75

Call Center e-support Social Media Hotels 75

NobelBiz

FEBRUARY 22, 2023

This is accomplished by tracking the different touchpoints a client has with the contact center, such as hold time, number of calls made, and other pertinent metrics from the self-service system. To find the best talent, you can focus on the performance metrics that your support agents or sales reps share when recruiting.

Call Center 52

Call Center Analytics Contact Center How To 52

NobelBiz

JUNE 29, 2021

The customer journey is defined as the path traveled and activities done by a prospect or client from the moment he or she recognizes a need until the purchase act. The “touchpoints” with the firm or brand, which define the customer journey, determine how customers connect with a brand or company through various channels.

Customer Journeys 52

Customer Journeys Customer Experience Contact Center Omni-Channel 52

Experience Matters

APRIL 7, 2015

We not only want to provide clients with the best technology in order to make them VoC heroes, but give them consulting support when they need it, based on the Confirmit Voices methodology which was launched in 2011, a flexible model which can be customized to each client’s business needs.

Groups 120

Groups Multi-Channel Omni-Channel CEM 120

ShepHyken

APRIL 3, 2023

How AI is Changing the Jobs of Call Centre Workers by Vanmala Subramaniam (The Globe and Mail) Starting this summer, travellers impacted by unexpected flight delays or cancellations will no longer need to have phone conversations with human call-centre agents. My Comment: AI is changing the way companies manage customer support.

Self Service 9

Self Service Customer Service e-support Retail 9

AWS Machine Learning

MARCH 15, 2024

The order summary is communicated back to the customer via Amazon Lex. format(modified_template_json)) return modified_prompt except Exception as e: return { 'statusCode': 500, 'body': f'An error occurred: {str(e)}' } def validate_intent(intent_request): logger.debug('starting validate_intent: {}'.format(intent_request))

Interaction 124

Interaction e-support Policies Multi-Channel 124