Chief Customer Officer Innovation System Workshop 
BlueOcean
JANUARY 9, 2018
The same Deloitte study reveals that the biggest hindrance to implementing artificial intelligence in the contact center will be integration with existing systems. Even the best intentions in your technical investments can be thwarted by duplicated processes and inefficiencies that threaten to arise when implementing innovative technologies.
Kerry Bodine
MARCH 8, 2017
They’re not referring to the food, drinks, décor, or cleanliness — and they’re certainly not thinking about the systems of people, processes, and technologies that enable the restaurant to serve customers every day. In short, there’s zero recognition that the entire restaurant is a service in and of itself.
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Customer Alignment
MARCH 2, 2018
the number of Chief Customer Officers across all industries increased from 14 in 2014 to 90 in 2017; half of those roles were created in the last 15 months. months in 2013 but it still has the shortest lifespan among all C-suite executives, according to research conducted in 2010 by the Chief Customer Officer Council.
Wootric CX Blog
FEBRUARY 14, 2019
Why we love Jeannie: She’s a TEDx speaker , CEO and Chief Customer Experience Investigator at 360 Connext , trainer, workshop leader, consultant, and podcaster. Kia has pioneered the art of Customer Experience by leading businesses through the transition to customer-centric organizations. Colin Shaw. Joey Coleman.
Helen Dewdney
SEPTEMBER 4, 2018
She posted Dave’s response regarding rectifying the system error: Amongst the Tesco bashing, Helen wrote a post on LinkedIn about Tesco listening to customers being reflected in their latest figures. Interviewing the new Tesco Chief Customer Officer. Not impressed, Helen wrote about this on her blog.
SmartKarrot
JANUARY 5, 2021
Ruling the Customer Success industry with her tried-and-tested business growth practices, Jeanne is a celebrated coach to over 20,000 leaders and a 5-time Chief Customer Officer with global giants. Additionally, he serves as the Chief Customer Officer at Higher Logic. Jeanne Bliss. Rick Adams.
Martin Hill-Wilson
JANUARY 25, 2016
Who knows what they have told customers and what impression they have left in that customer’s mind? If the big bad wolf of a regulator was to sniff that out and conclude this was systemic and therefore punishable behaviour, then it’s probably P45s all round and a blot on the CV. But change is a-coming.
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