Customer Bliss
NOVEMBER 1, 2016
Brenda Wensil is the Chief Customer Officer at the Department of Education Federal Student Aid Office. There had been no plan in place to listen to what students were saying about the loan process on social media — but rest assured, they were discussing the loan process on those channels.
Experience Investigators by 360Connext
NOVEMBER 20, 2014
In 2003 there were 30 Chief Customer Officers worldwide according to the Chief Customer Officer (CCO) Council, reaching 450 by 2011. Annie has been specializing in the field of Customer Experience Management for over ten years, but has dabbled in lots of different parts of business.
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SmartKarrot
JULY 15, 2022
Furthermore, these diagrams can facilitate clear feedback processes due to their storage capabilities, enabling modern businesses to easily refer to historical customer data and make relevant changes to customer journey cycles. To see how SmartKarrot helps B2B companies streamline and scale customer success, Request a Demo.
ClearAction
MAY 29, 2016
How Marketers Think of Customer Experience. Marketing professionals think of customer experience in terms of their deliverables: the user experience of websites, campaigns, events, research, content, social media, and so forth. How Marketing Can Excel in Customer Experience Management.
Customer Guru
AUGUST 8, 2018
Adam is a globally recognized expert on customer experience. He is the co-founder and director of Genroe, a consultancy that specializes in Net Promoter®, customer feedback management, data analysis, and customer experience management. Adam Toporek Follow @adamtoporek. Jack MacKey Follow @jmackey5000.
ChurnZero
FEBRUARY 1, 2019
To help, we’ve curated this watchlist of Customer Success leaders who we believe you’ll gain some inspiration from and see them do great things in 2019. Amanda Berger, Chief Customer Officer, Lucidworks. Amanda’s commitment to business results drives each aspect of her work as Chief Customer Officer at Lucidworks.
Lumoa
JANUARY 19, 2023
Structures may be more flat and cross-functional, with employees wearing multiple hats and some of them also dedicating only half of their time to customer experience initiatives. Here’s an example of how a startup’s customer experience department might be structured.
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