Chief Customer Officer Connections Contact Center Customer Centricity 
TechSee
AUGUST 14, 2023
Follow on LinkedIn Blake Morgan, Customer Experience Futurist, Bestselling Author, Keynote Speaker Blake has been studying customer experience for over 15 years and has flown to the far corners of the earth to find out what is the secret sauce of the world’s most customer-centric companies.
Experience Investigators by 360Connext
OCTOBER 17, 2023
I speak with customer experience professionals every day. Some of them have fancy, customer-focused titles like Chief Customer Officer or Vice President of Customer Experience. Others have more common org chart regulars, like Chief Marketing Officer or Voice fo the Customer (VoC) Director.
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TechSee
JUNE 16, 2022
At Miele, Eric is also accountable for the management of escalation departments, offline processes, e-care solutions, national call center consolidation, multi-product services, upselling / cross selling and re-defining the consumer experience. Jim Iyoob, Chief Customer Officer at Etech Global Services.
ClearAction
MARCH 22, 2024
In the 2024 CX West Conference: “The key message from every panel was this: The revenue team that connects the most dots wins the customer.” And nowhere is that more evident than in executing on the commitment to becoming customer-centric and making it more than just words.”
Stella Connect
JUNE 5, 2017
Hiring for Retention: Building Blocks for Staffing your Contact Center for the Next Generation (Master Class). Director Consumer Care Center, Banner Health. Few contact center issues are more pressing (or costly) than employee churn. President and Chief Executive Officer, Safelite Group.
Solvvy
JUNE 12, 2018
Grab your seat at this discussion to learn how both will play a role in shaping and understanding the customer journey. Transform Your Customer Experience into Connected Omnichannel Journeys. George Despinic , Senior Product Marketing Manager for Contact Centers, Mitel. Create a Customer Centric Culture.
SurveySensum
JULY 14, 2020
James Dodkins – Customer Experience Influencer, Keynote Speaker, Author, CX Trainer. International Keynote Speaker, Trainer, and Content Creator, James Dodkins is named as the UK’s #1 CX Influencer by Customer Experience Magazine. She is now Chief Customer Officer at ClearAction Continuum.
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