Bold360

JANUARY 2, 2020

You can spend a lot of time and energy and really not see the ROI. Chatbots and virtual agents used to be kind of a standalone discussion. A virtual agent could sit in a contact center, for example. Now, though, we’re starting to see those virtual agents connect to other systems.

Virtual Agent 59

Virtual Agent Chatbots Knowledge Base Contact Center 59

TechSee

MARCH 7, 2022

Reducing the burden of call volume for simple, repetitive tasks gives agents more time to resolve complex customer issues. AI-powered customer service solutions are cost-saving and drive higher ROI as customers have come to expect and rely on accessible 24/7 digital support. Employee Experience. Conversational Platforms.

Self Service 109

Self Service Examples Customer Service Representative Virtual Agent 109

Talkdesk

MARCH 24, 2020

Not limited to a specific interface, it leverages both traditional websites and conversational self-service tools like virtual agents , chatbots and employee or customer communities to make information as easily accessible as possible. Knowledge Base Administrators.

Knowledge Base 57

Knowledge Base Self Service Net Promoter Score Average Handle Time 57

Bold360

NOVEMBER 30, 2016

If you’ve spent any time on the web reading the latest insights on customer service and marketing, you’ve likely heard a lot of chatter about chat bots. If you realize the value chat bots could offer your business but aren’t sure how to go about developing a strategy, this guide is for you. More on those features later.

Chatbots 40

Chatbots Strategy Self Service ROI 40

CSM Magazine

JUNE 16, 2023

Automated chatbots handle simple queries, while AI assists human agents in resolving complex issues on the spot. Chatbots: redefining CX Imagine a world where people can have their problems addressed instantaneously, without navigating cumbersome menus or waiting for a human to deal with an issue.

Customer Service 52

Customer Service Virtual Agent Chatbots Multi-Channel 52

TechSee

NOVEMBER 19, 2019

Conversational AI platforms – better known as chatbots – have become the go-to technology for automating and scaling simple customer episodes. Customers can now use text, voice and images to help a virtual agent understand their problems. The move toward conversational platforms. Adding vision to the mix.

Self Service 19

Self Service Insurance Effort Score Customer Journeys 19

Gainsight

FEBRUARY 13, 2023

And truly driving adoption, which means ROI across the platform. We’ve also released a contact center platform this year, in addition to announcing Zoom Virtual Agent. We’ve acquired an AI chatbot which helps customers resolve 50% of their requests without the involvement of humans.

Customer Insights 52

Customer Insights Strategy Innovation Customer Success 52