TechSee

FEBRUARY 2, 2022

Call center technology can refer to any tool that contact centers use to improve productivity, manage staff, deliver better service, or cut costs. They can leverage software to offer customers conveniences like Interactive Voice Response (IVR), mobile functionality, and a range of self-service tools. Where Are We Heading?

Call Center 124

Call Center Self Service Technology Social Media 124

Kustomer

APRIL 13, 2022

This can complicate the customer support process, but it also has its advantages, allowing you to seek customer feedback. . There are also many valuable tools at your disposal that you can use to build a strong customer service strategy. Use Chatbots. Take an Omnichannel Support Approach.

Self Service 94

Self Service Customer Service Chatbots Omni-Channel 94

Kustomer

JUNE 1, 2023

In this blog, we explore: The importance of using personalization in customer service How to create data-driven personalization The benefits of data-driven personal customer service Personal customer service examples Why Is It Important to Use Personalization in Customer Service?

Data 78

Data Customer Service CRM Customer Service Strategies 78

ShepHyken

NOVEMBER 25, 2022

Studies have shown that customers who receive relational customer service are more likely to make repeat purchases. Creating a Relational Customer Service Strategy. Every company should focus on providing superior customer service. .

Customer Service 78

Customer Service Rewards Programs Customer relationships e-support 78

Myra Golden

APRIL 11, 2023

This could include a knowledge base that provides quick access to answers and solutions and a customer relationship management (CRM) system that helps agents keep track of customer interactions and preferences. By equipping your agents with the right tools, you can help them provide better service and improve efficiency.

Strategy 52

Strategy Contact Center Average Handle Time First Call Resolution 52

Think Customers

JULY 1, 2020

Expanded CX self-service Massive effort was needed to support the most urgent healthcare, financial services, travel, public sector, and questions when the pandemic hit. The shift of available human resources to the most pressing issues made self-service deflection a strategic imperative.

Contact Center 52

Contact Center Self Service Healthcare Chatbots 52

Think Customers

MAY 13, 2020

Advancements in augmented tools such as chatbots proactively give agents information and insights during overwhelming volumes of interactions, which is essentially a digital shoulder to lean on. The time to jump into intelligent automation is now.

Customer Service 52

Customer Service ROI Roadmap Innovation 52