InMoment XI

JANUARY 17, 2024

With today’s travelers raising their expectations while being exposed to a seemingly unlimited number of hospitality solutions, it is critical that operators deliver experiences that reflect the lives of their customers. What is Guest Experience?

Guest Experience 260

Guest Experience Trends Hospitality Customer Journeys 260

BirdEye

AUGUST 7, 2023

Auto repair marketing refers to the strategies and activities implemented by auto repair businesses to promote their services, attract customers, and build brand awareness. Run a loyalty program to drive repeat business Implement a loyalty program. Benefits of implementing a loyalty program A.

Strategy 52

Strategy Sales Marketing Social Media 52

BirdEye

NOVEMBER 7, 2023

Challenges of using text abbreviations and how to avoid them FAQs on using text abbreviations Reach out to your customers with Birdeye Messaging What are text abbreviations? Example: Customer: “When will my order arrive?” Let’s dive into a few real-world scenarios where they come into play: 1.

How To 113

How To Social Media Communication ROI 113

BirdEye

NOVEMBER 16, 2023

Set up chatbots A customer on your website from a search query, Google Business Profile, or social media channel has the highest purchase intent. You can set up automated or AI-driven chatbot solutions like Birdeye Webchat. Clients will appreciate the convenience, which helps you build a direct relationship with them.

Marketing 62

Marketing Social Media Advertising Chatbots 62

BirdEye

APRIL 20, 2023

You can offer free product samples, exclusive deals, or even points if you’re running a customer loyalty program to get them to refer more people. This is a great way to build a community of loyal customers and increase your customer base.

Social Media 98

Social Media Multi-Channel Metrics Effort Score 98

Lumoa

FEBRUARY 9, 2023

Actionability is also, as we believe, one of the essential aspects of customer experience management. How do you take action on customer experience? Listen to your customers. Now at least 80% of B2B buyers now expect the same buying experience as B2C customers.

Net Promoter Score 445

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 445

SurveySensum

MAY 19, 2023

And for competitors, you can refer to public sources, industry reports, etc., Build Strong Relationships: Foster a strong customer relationship through regular communication, appreciation, and recognition. Banks can achieve this by providing personalized messages, loyalty programs, and regular check-ins.

Banking 52

Banking NPS Industry Net Promoter Score 52