SurveyGizmo

FEBRUARY 12, 2020

They are infusing engagement into their company DNA and, together with SurveyGizmo, have created a continual feedback loop to fuel a 10-fold increase in their Employee Net Promoter Score (eNPS). Employee engagement is more important than ever before. Download a copy of the Four Winds Interactive case study here.

Employee Engagement 81

Employee Engagement Interaction Feedback Net Promoter Score 81

Michel Falcon Experience

AUGUST 13, 2014

Remove yourself as an owner or employee and ask yourself, “Would I open this?” ” Case Study #1 : Let’s use Rogers communication (Canada’s leading telecommunications company) as an example. This is part of the reason why the Net Promoter Score (NPS) has become popular among companies of all sizes.

Survey 147

Survey Net Promoter Score Case Study NPS 147

CX University

SEPTEMBER 10, 2021

The group affirmed that programs to promote CX companywide and report regularly on CX KPIs like Net Promoter Scores are becoming the new normal. Participants concurred and mentioned their companies are training employees in the skill of standing in the shoes of the customer at every touchpoint.

Groups 94

Groups Transportation Net Promoter Score B2C 94

Michel Falcon Experience

OCTOBER 10, 2014

The Vancouver-based franchisor is a case study for the Net Promoter Score , company culture and their employee development. I learned that if you want to improve your customer experience you shouldn’t start with the customer. You must first enhance your employee experience.

Customer Experience 143

Customer Experience Net Promoter Score Customer Centricity Effort Score 143

Beyond Philosophy

OCTOBER 11, 2019

Today, I am going to take another angle and explore how one company has taken on the Customer Experience journey and gets it right. RICOH Canada has done some incredible work in improving Customer Experience. They increased their Net Promoter Score® (NPS) by 34 points over 30 months and enjoyed a ten percent increase in sales.

Customer Experience 126

Customer Experience Employee Engagement Case Study NPS 126

ClearAction

AUGUST 6, 2019

These insights paint a richer picture across the end-to-end customer experience journey, and this information provides deeper understanding for all of Marketing. Customer Effort Score: how easy is it for customers to get started with the company. NPS (Net Promoter Score): how likely customers are to recommend the company.

Customer Journeys 48

Customer Journeys Marketing Effort Score Net Promoter Score 48

SurveySparrow

JUNE 20, 2023

Signup for Free 14-Day Free Trial • No Credit Card Required • No Strings Attached VoC Case Study: SAMA Educational Co. Their goals were to implement a survey culture and provide the best educational experience with a continuous feedback process. Sign up below to try it out. Please enter a valid Email ID. SAMA Educational Co.

Voice of Customer 52

Voice of Customer Customer Journeys Omni-Channel Strategy 52

Qualtrics

JULY 31, 2020

Here’s a closer look at what it is, the metrics you should measure, how to get started, and a case study demonstrating people analytics in action. Some of the most common customer metrics are: Customer satisfaction / Net Promoter Score / engagement. Build a world-class employee experience.

Analytics 41

Analytics Data How To Net Promoter Score 41

PeopleMetrics

JUNE 16, 2015

The majority of participants (82%) believe that their companies do a good job of recognizing employees for all that they do in service of the customer experience. 7 in 10 say that the company shares customer feedback with employees. One way to find those stories is to turn to your employees for insights.

Customer Centricity 48

Customer Centricity Leadership Data Net Promoter Score 48