Philadelphia Insurance Realizes VoC Return on Investment
Confirmit
OCTOBER 30, 2018
Between 2010 and 2013, the insurer’s Net Promoter® Score (NPS) rose from 52.7 Customer retention now exceeds 90%. Net Promoter, Net Promoter Score, and NPS are trademarks of Satmetrix, Inc., ” Voice of the Customer Company Case Studies. Renewal rate change increased by nearly 3%.
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