NobelBiz

APRIL 25, 2023

The call center industry is notorious for its high operating costs, making it imperative for businesses to find innovative ways to cut expenses while maintaining or improving the service quality. This comprehensive guide will explore the top 12 call center cost-reduction strategies to help unlock your business’s full potential.

Call Center 52

Call Center Contact Center Strategy Average Handle Time 52

BlueOcean

MARCH 30, 2018

When these teams meet, is there a tendency towards innovation, talk of collaboration? Blue Ocean: Return on investment is crucial, but its measurement isn’t always tangible. Yes, ROI is found in tangible dollars, but we’re also talking about factors such as customer satisfaction, innovation, process improvement and more.

Contact Center 184

Contact Center Customer Journeys Hospitality Culture 184

BlueOcean

APRIL 18, 2017

When these teams meet, is there a tendency towards innovation, talk of collaboration? Blue Ocean: Return on investment is crucial, but its measurement isn’t always tangible. Yes, ROI is found in tangible dollars, but we’re also talking about factors such as customer satisfaction, innovation, process improvement and more.

Contact Center 180

Contact Center Customer Journeys Hospitality Culture 180

Magellan Solutions

MAY 27, 2020

Even with the continuous innovation in technology, there are some things that cannot be changed — like the important benefits of telemarketing to businesses. Some of these are from the industries of telecommunications, banking, airlines, and many more. Companies should keep pace with the continuous innovation in technology.

Chatbots 52

Chatbots Telecommunications Return on Investment Airlines 52

Experience Matters

APRIL 7, 2015

Clarabridge connects to all sources of customer feedback, including ratings and reviews , chat , both Clarabridge-generated and third-party surveys , blogs and forums , emails , call centers , social media , and voice recordings. Confirmit’s commitment to fostering innovation is nothing new.

Groups 120

Groups Multi-Channel Omni-Channel CEM 120

Michel Falcon Experience

FEBRUARY 11, 2019

My career started in 2007 as a call center agent in my early twenties. I joined, worked in the call center, answered a hundred calls a day for about a year, five days a week. And the, uh, the majority of the calls came from the US because that was where the biggest footprint was for the company.

Customer Experience 60

Customer Experience Customer Service Customers Hospitality 60

Bold360

DECEMBER 1, 2016

CX software aids companies in offering more personalized experiences and more accessible customer service through self-service functionality and rich support portals that grow and evolve with the business to adapt readily to customers’ needs, helps to reduce lengthy wait times when customers contact call centers, and much more.

Software 40

Software Customer Experience Company CRM 40