article thumbnail

Uncovering the “why” delivers higher research ROI for CX leaders

Alida

Note: This article is part of our ROI Matters series , which explores the value of research ROI to C-suite executives and leaders in product innovation , customer experience, marketing and customer insight. . It’s not enough to treat the symptoms of an illness—you need to understand the cause.

ROI 252
article thumbnail

Meeting Customers Unmet Needs, The New Imperative for 2020

Beyond Philosophy

However, business is also all about return on investment (ROI). When a company invests $1, they want to make at least $2 back for their trouble. Therefore, if you dedicated a resource to fostering growth, you expect that you will get the results you invested in it to get it. . Innovation to imitation is down to weeks.

Meeting 172
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

5 Insights About Sourcing and Developing Strategic Partnerships

BlueOcean

When these teams meet, is there a tendency towards innovation, talk of collaboration? Blue Ocean: Return on investment is crucial, but its measurement isn’t always tangible. Yes, ROI is found in tangible dollars, but we’re also talking about factors such as customer satisfaction, innovation, process improvement and more.

article thumbnail

5 Insights About Sourcing and Developing Strategic Partnerships

BlueOcean

When these teams meet, is there a tendency towards innovation, talk of collaboration? Blue Ocean: Return on investment is crucial, but its measurement isn’t always tangible. Yes, ROI is found in tangible dollars, but we’re also talking about factors such as customer satisfaction, innovation, process improvement and more.

article thumbnail

Is Telemarketing Effective?

Magellan Solutions

Even with the continuous innovation in technology, there are some things that cannot be changed — like the important benefits of telemarketing to businesses. Some of these are from the industries of telecommunications, banking, airlines, and many more. Companies should keep pace with the continuous innovation in technology.

article thumbnail

2022 Energy & Utilities Outlook

West Monroe

For example, a large telecommunications network that includes an extremely complex field area network strings together vast amounts of data connected to homes, businesses, and energy service aggregators, all of which present potential risk vectors. In this sense, telecommunication companies are the backbone for how utilities manage DERs.

article thumbnail

Top 12 Call Center Cost Reduction Strategies: Unlock Your Call Center’s Full Potential

NobelBiz

The call center industry is notorious for its high operating costs, making it imperative for businesses to find innovative ways to cut expenses while maintaining or improving the service quality. Embrace innovation and stay ahead of the curve to create a more efficient and cost-effective call center. This is where NobelBiz steps in.