Playvox

MARCH 12, 2024

Think about the last time you reached out to a contact center for one of the services or products that you purchased. You could have contacted the company in a multitude of ways — chat, text, social media, or even an “old-fashioned” telephone call. They are also more likely to stay with the company for the long term.

Contact Center 78

Contact Center How To Call Center Gamification 78

Playvox

FEBRUARY 20, 2024

Employ Gamification Gamification is often employed for managing remote contact center agents because it provides workers with tangible rewards as an incentive. This is a mistake as those employees who don’t receive consistent feedback, are more likely to become disengaged and even seek opportunities elsewhere.

Management 88

Management Gamification Contact Center Policies 88

Think Customers

FEBRUARY 11, 2020

Some customers like real-time feedback. But I think what people will find out is the better you get at that, what you’re left with are high-touch work where the skills that are necessary to manage it in a call center or a contact center are a lot harder. It’s the next best thing.

Customer Care 52

Customer Care Self Service Contact Center B2C 52

Grade.us

DECEMBER 26, 2019

I can’t remember her name, but I remember her face, her Avengers shirt, her friendly demeanor, and the fact that she asked me, straight up, to share my feedback while I was still checking in. We were graded on a whole bunch of metrics, one of which was call time. The “ideal” call was supposed to last 15 to 20 minutes.

How To 26

How To Travel Hotels Tourism 26

RapportBoost

NOVEMBER 5, 2018

We were honored to be a part of this Mitel-sponsored event with our valued client, Heidi Rote, Director of North American Sales Center for Jenny Craig. We welcome your feedback. . You mentioned incentives, gamification and increasing the competition amongst the agents in a friendly way. Take a listen! Tony: Cool.

Contact Center 40

Contact Center Video Sales Training 40