Playvox
MARCH 12, 2024
Think about the last time you reached out to a contact center for one of the services or products that you purchased. You could have contacted the company in a multitude of ways — chat, text, social media, or even an “old-fashioned” telephone call. They are also more likely to stay with the company for the long term.
Playvox
FEBRUARY 20, 2024
Employ Gamification Gamification is often employed for managing remote contact center agents because it provides workers with tangible rewards as an incentive. However, as many pushes for Return to Office (RTO) can attest to, the desire to work remotely or in a hybrid fashion isn’t going away.
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Think Customers
FEBRUARY 11, 2020
But I think what people will find out is the better you get at that, what you’re left with are high-touch work where the skills that are necessary to manage it in a call center or a contact center are a lot harder. As we look toward better web-based training and online training, we’re also looking for gamification in that world.
RapportBoost
NOVEMBER 5, 2018
You mentioned incentives, gamification and increasing the competition amongst the agents in a friendly way. What we found is that different brands have vastly different styles and conversations that work, in the fashion industry [inaudible 37:51] avenue, is very different type of conversation than [inaudible 37:55] does, for a certain year.
Grade.us
DECEMBER 26, 2019
Treat people like your friends, and it’s all but certain that the fact that you’re going above and beyond in this fashion is going to make it into your reviews. A few years before Netflix, Hulu, and Amazon made cord cutters out of nearly all of us, I worked for an inbound call center where we were supposed to sell satellite TV.
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