Stella Connect
MARCH 30, 2022
Agent engagement is one of the biggest drivers of improving customer service and reducing attrition. Customer service leaders know it’s critical to recognize and reward top performance, but many of them lack a complete rewards program. There’s no ‘right’ way to distribute rewards.
Stella Connect
MARCH 12, 2018
Employee engagement is one of the biggest drivers of customer service quality and employee retention. Most customer service leaders know it’s important (critical, even) to recognize and reward service excellence. But many of them don’t have a formal call center rewards program in place.
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Stella Connect
MARCH 12, 2018
Employee engagement is one of the biggest drivers of customer service quality and employee retention. Most customer service leaders know it’s important (critical, even) to recognize and reward service excellence. But many of them don’t have a formal call center rewards program in place.
Magellan Solutions
JULY 12, 2021
Why is Call Center Outsourcing Philippines the top destination for offshore services? The Philippines is really the top call center hub in the world. Importance of Proper Call Center Work Environment. Customers are properly taken care of, and they are satisfied with the service they receive.
Vonage
APRIL 25, 2019
Social media teams – both marketing and customer service – often sit by themselves in organizations, likely because management doesn’t quite know what to do with them. Integrating with the core business ensures that the social media team is engaged with other business units to share and act upon customer feedback.
Magellan Solutions
FEBRUARY 28, 2017
With these findings in mind, how do you provide this market segment multichannel customer service ? Use data point research, analyses, and automation software to gather customer data and build profiles. Offshore outsourcing hubs like the Philippines are home to numerous call centers and a vast pool of skilled agents.
Calabrio
APRIL 27, 2017
We all want to feel valued when we come to work, and this is especially true for call center agents. Rewards programs, longevity incentives and even a simple compliment or department-wide recognition can go a long way. By the very nature of their jobs, agents can often be thrust into difficult situations.
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