Call Center Customer Care Gamification Metrics 
NobelBiz
APRIL 18, 2022
On the surface, increasing the efficiency of your call center appears to be a simple and straightforward process. Simply reduce the amount of time spent on the phone with clients, which gives you more calls handled in a day and hence more efficiency for your business. What is call center efficiency?
NobelBiz
APRIL 18, 2023
Are you a call center operations manager striving to enhance your team’s productivity and deliver hyper efficiency in your daily operations? Hyper efficiency is a term used to describe the streamlining of processes to increase productivity, reduce costs, and improve customer service. Look no further!
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Think Customers
FEBRUARY 11, 2020
How do you balance data decision-making with the human side of customer experience? TSF: I have an entire reporting department in my group that presents volume metrics as well as the complete voice of the customer. So you have to reinvest in the staff, the people that actually communicate our brand out to our customers.
BlueOcean
DECEMBER 16, 2019
While so many of us are off celebrating the festive season for days at a time, there are scores of people on the frontlines working to keep everything running smoothly in industries ranging from health care, to transportation, to broadcasting to, yes, customer care. How will the holiday spike impact your SLA and KPIs?
Playvox
JUNE 22, 2023
Tracking, reporting, and improving upon metrics are essential across all areas of business, including finance, sales, marketing, and contact center management. Understanding the key call center efficiency metrics to track , and more importantly, how to improve them, will set you up for success and help keep your customers happy.
Playvox
SEPTEMBER 2, 2022
While agents have been explicit in their desire to continue remote working, nearly half of the contact center managers in our survey are planning to bring agents back to an office in 2022. Our survey uncovered five ways contact center managers are adapting to remote work. That’s a dangerous disconnect. How to Adapt to Remote Work.
NobelBiz
MARCH 23, 2022
This is why, among other things, it is intended to guide the choices of call centers in terms of investments. You might also be surprised by the amount of tasks your current contact center solution automates for you. Onboarding Process : Recruitment and training are part of your calls center activities.
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