Magellan Solutions

JUNE 12, 2021

Omnichannel outsourcing allows SMEs to maximize the visibility of their product on many platforms. It is not enough that you have a cold calling service when you want to reach the full potential of your business. That’s why SMEs use omnichannel outsourcing to provide various platforms for customers. Social Media Managers .

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Magellan Solutions

JULY 20, 2021

Did you know that Philippines Call Center Outsourcing can increase your company’s value by threefold? Businesses are told time and time again that they will call center outsourcing Philippines is highly advantageous. Can contact center services Philippines triple your business value? But is this true?

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Joe Rawlinson

AUGUST 9, 2017

Use social media channels to keep in touch with your customers and stay engaged. Deliver a Satisfying Omni-Channel Experience. Customers also crave a more satisfying omni-channel shopping experience, IBM’s study found. Add Value by Utilizing Technological Innovations.

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Magellan Solutions

JULY 9, 2021

What are the different Philippines call center services and how much can you expect them to be? There are different services provided by call center. What do you get when you outsource inbound call center services ? Inbound Calling. Managing call center services inbound sales inquiries.

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Magellan Solutions

JULY 5, 2021

Let’s take a look at the best and worst Philippines Call Center Companies this 2021. There are more than 700 Philippines call center companies – many of which work specifically for small and medium enterprises. So, here are some of the other factors that SME owners should look for in a call center company. .

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Qualtrics

MARCH 13, 2020

Frustrating contact center experiences like explaining your issue over and over again, or being handed from agent to agent are usually caused by data silos. First, there was the call center. But here’s the thing, experience centers remain few and far between. Related: The contact center agent experience guide.

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Stella Connect

MAY 4, 2017

This year’s ICMI Contact Center Expo & Conference in Orlando (May 22-25) promises to be quite an event. These are the topics we feel are particularly important for contact center leaders to focus on in their efforts to build world-class service organizations and stronger brands. Optimizing Your Workforce.

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