NobelBiz

FEBRUARY 22, 2023

Visiting a website, talking to customer service, chatting on social networks… When a consumer performs these actions, the company usually collects multiple data points. The data collected, measured, and analyzed for contact centers is an absolute gold mine. When used wisely, it can greatly improve the customer experience.

Contact Center 52

Contact Center Analytics Data Call Center 52

Kate Nasser

DECEMBER 6, 2020

Listen to the customer voice if you want your business to thrive. Customer experience insights from Kate Nasser, The People Skills Coach™ | #CX #Leadership. The post Customer Voice Speaks the True Customer Experience | #CX #Leadership appeared first on KateNasser.com.

Customer Voice 74

Customer Voice Leadership Customer Experience Customers 74

Kate Nasser

DECEMBER 6, 2020

Listen to the customer voice if you want your business to thrive. Customer experience insights from Kate Nasser, The People Skills Coach™ | #CX #Leadership. The post Customer Voice Speaks the True Customer Experience | #CX #Leadership appeared first on KateNasser.com.

Customer Voice 72

Customer Voice Leadership Customer Experience Customers 72

Talkdesk

DECEMBER 6, 2017

In a majority of cases, it is prohibitive to have a sales or support team large enough to meet on-site with customers. The meteoric rise of the contact center (the answer to real-time, cost-effective customer engagement at scale). This strategy has given rise to explosive contact center growth around the globe.

Customer relationships 40

Customer relationships Customer Voice Contact Center Management 40

Up Your Service

MAY 3, 2017

Our previous blog post demonstrated the power of customer voice in an unsolicited book review from a technology industry guru. This post makes the same point, but for the travel and hospitality – one of the most traditional “service” industries on the planet. The rise of white-glove customer service.

Hospitality 74

Hospitality Travel Industry Brands 74

CSM Magazine

JUNE 27, 2019

Headquartered in Lindon, UT, VisualCue has worked with contact centers, sales teams and logistics companies to implement AI and Gamification. Dan Handy, CEO of VisualCue said, “GCOM Worldwide has extensive experience and expertise in the call center industry. This means improved production and lower turnover.

Gamification 40

Gamification Marketing Call Center Contact Center 40

Talkdesk

JUNE 27, 2017

Talkdesk today announced that TalkIQ , a launch partner within AppConnect , has passed the 2,000 seat threshold for customers registered through Talkdesk. Nearly 100 of Talkdesk’s customers have already integrated TalkIQ into their call center stack since the recent launch on AppConnect. About TalkIQ.

Call Center 42

Call Center Contact Center Contact Center Software Call Center Solutions 42