Inbenta
MAY 16, 2022
In the last few years, the telecommunications industry has taken a significant hit in spending. It’s already predicted that revenue for telecommunication AI technology is going to grow exponentially. Hosted call center solutions can use chatbots to engage with thousands or even millions of customers at a time.
Optimove
MARCH 10, 2022
It’s especially true when this client is a telecommunications brand. Within Optimove, Melita’s CRM team has access to over 300 different customer attributes, which can be combined with campaign engagement history, product purchase history, and predictive analytics to create granular segments that power hyper-targeted campaigns and offers.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
TechSee
FEBRUARY 26, 2019
To stay ahead of the game and see off rising competition from new market entrants, leading telecommunications providers know that customer experience is the new battleground. Leading global groups have already witnessed the awesome power of visual engagement as they discover the secret of enhancing customer experience in telecoms.
TechSee
JANUARY 2, 2018
Visual engagement enhances the claim experience. Implementing a video solution that enables visual insurance claims has emerged as one solution that can disrupt the way insurance claims are processed and resolved. Installation and configuration of these home devices can be complex.
Magellan Solutions
JULY 2, 2021
Telecommunication. Hit Rate Solutions. In a study by Cornell University , the found out that these are the basic AHT for each industry: AHT Telecommunications = 528 seconds. That is why it is ideal to get a call center provider that is cheap yet capable of receiving a huge volume of calls. Noon Dalton.
NobelBiz
JANUARY 16, 2024
A call center campaign essentially involves a team of agents working together to accomplish business goals. In a call center campaign, agents can engage in various activities depending on the objectives set by the business. These goals can include providing support generating sales or gathering market insights.
TechSee
DECEMBER 4, 2018
As a leading provider of intelligent visual engagement, TechSee is at the forefront of the digital CX transformation. Our goal is to partner with innovative Tier-1 companies, by providing them with digital solutions that enable them to exceed their customers’ expectations. TechSee-Vodafone partnership.
Expert insights. Personalized for you.
52 
Let's personalize your content