Remove Call Center Solutions Remove Consumers Remove Customer Satisfaction Remove Insurance
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Visual Claims: The insurance process of the future

TechSee

Customer satisfaction and experience are important for every industry, and insurance is no exception. According to the OECD Global Insurance Statistics , more than US $2.29 trillion in claims were paid by insurance companies in 2016 alone. Visual engagement enhances the claim experience.

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Augmented Reality Remote Assistance – The Complete Guide

TechSee

Customer service organizations : Agents visually guide consumers in solving their technical problems, providing real-time assistance and solutions as if they’re standing right next to the customer. Here’s how Tier-1 telecom Vodafone is harnessing AR remote assistance to better support their customers.

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How will Visual Engagement Impact Your Contact Center? The KPI Deep Dive

TechSee

The following article is the introduction to our contact center KPIs on visual support series. With millennials growing as a consumer segment and driving a shift in consumer behavior, the demand for visual aids and communication is increasing. Customer Service KPI #1 – NPS (Net Promoter Score). The Rise of Visual.

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New Data Reveals How Critical Customer Service KPIs are Enhanced by Visual Assistance Technology

TechSee

For years, companies have battled to strike the right balance between customer service KPIs. For example, heavy emphasis on low AHT would often negatively impact customer satisfaction. Complete confidentiality has been maintained with regard to sensitive or customer-specific data. Truck rolls reduced by 19%.

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The Future of Intelligent Decision Support Systems in Contact Centers

TechSee

Implementing decision support tools backs up the agent, putting the right information at the tip of their fingers, helping them work smarter and perform better in operational KPIs such as First Call Resolution (FCR) and Average Handling Time (AHT). In customer service, it helps the IDSS see the problem, as a virtual agent.

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How to enhance sales with visual engagement tools?

TechSee

Online retail has been revolutionized in recent years; creating ease for consumers while allowing retailers to track and influence the buying process, effectively reshaping how, where and when customers interact with their brand. Yet, all this progress has created a new set of sales challenges. Common challenges: Buyer uncertainty.

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Next Issue Avoidance – How contact centers can preempt follow-up calls

TechSee

If agents have their eye on the clock because they are rushing to meet their AHT targets, they are missing out on a golden opportunity to ensure a greater degree of customer satisfaction through NIA. Make sure that traditional metrics are carefully balanced with NIA and CES. Use readily available data.