Call Center Solutions Consumers Customer Satisfaction Insurance 
TechSee
JANUARY 2, 2018
Customer satisfaction and experience are important for every industry, and insurance is no exception. According to the OECD Global Insurance Statistics , more than US $2.29 trillion in claims were paid by insurance companies in 2016 alone. Visual engagement enhances the claim experience.
TechSee
NOVEMBER 6, 2018
Customer service organizations : Agents visually guide consumers in solving their technical problems, providing real-time assistance and solutions as if they’re standing right next to the customer. Here’s how Tier-1 telecom Vodafone is harnessing AR remote assistance to better support their customers.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
TechSee
MAY 29, 2018
The following article is the introduction to our contact center KPIs on visual support series. With millennials growing as a consumer segment and driving a shift in consumer behavior, the demand for visual aids and communication is increasing. Customer Service KPI #1 – NPS (Net Promoter Score). The Rise of Visual.
TechSee
JUNE 11, 2019
For years, companies have battled to strike the right balance between customer service KPIs. For example, heavy emphasis on low AHT would often negatively impact customer satisfaction. Complete confidentiality has been maintained with regard to sensitive or customer-specific data. Truck rolls reduced by 19%.
TechSee
AUGUST 14, 2018
Implementing decision support tools backs up the agent, putting the right information at the tip of their fingers, helping them work smarter and perform better in operational KPIs such as First Call Resolution (FCR) and Average Handling Time (AHT). In customer service, it helps the IDSS see the problem, as a virtual agent.
TechSee
AUGUST 7, 2018
Online retail has been revolutionized in recent years; creating ease for consumers while allowing retailers to track and influence the buying process, effectively reshaping how, where and when customers interact with their brand. Yet, all this progress has created a new set of sales challenges. Common challenges: Buyer uncertainty.
TechSee
OCTOBER 22, 2019
If agents have their eye on the clock because they are rushing to meet their AHT targets, they are missing out on a golden opportunity to ensure a greater degree of customer satisfaction through NIA. Make sure that traditional metrics are carefully balanced with NIA and CES. Use readily available data.
Expert insights. Personalized for you.
116 
Let's personalize your content