Call Experts

OCTOBER 5, 2023

For a contact center for people-centric business, this demonstrates your commitment to customer care and can enhance your brand’s reputation in the eyes of the affected customer and anyone they may share their experience with. Are there any specific industry regulations or compliance requirements you must adhere to?

Contact Center 105

Contact Center Call Center Guidelines Customer Satisfaction 105

Call Experts

APRIL 8, 2024

For a contact center for people-centric business, this demonstrates your commitment to customer care and can enhance your brand’s reputation in the eyes of the affected customer and anyone they may share their experience with. Are there any specific industry regulations or compliance requirements you must adhere to?

Contact Center 52

Contact Center Call Center Guidelines Customer Satisfaction 52

TechSee

APRIL 10, 2018

As businesses increasingly realize that leveraging the power of technology creates a clear competitive advantage, the future of the BPO industry has become dependent on its willingness to adopt new growth and BPO technology trends that will serve as a value multiplier for their offerings.

Call Center 139

Call Center Self Service Technology Competitive Advantage 139

Magellan Solutions

NOVEMBER 20, 2023

There are several advantages to outsourcing outbound services. It can help your company gain the competitive advantage it needs. Access to Specialized Expertise You can access a pool of industry experts when outsourcing outbound services. Your customer service soars to new heights, making your sales calls more productive.

Call Center 52

Call Center e-support Abandon Rate Sales 52

TechSee

DECEMBER 4, 2018

To maintain their leadership position in the industry, Vodafone has placed a strong focus on innovation, partnering with best-in-class technological solutions that accelerate Vodafone’s digital transformation and improve the Customer Experience by providing quicker, simpler and more effective service.

Innovation 95

Innovation Self Service Telecommunications Customer Satisfaction 95

TechSee

MAY 29, 2018

As leaders in intelligent visual support,we’ve implemented visual support in the contact centers of some of the world’s largest companies, including Vodafone, Samsung, Orange , Liberty Global, and Achmea. Implementing visual support in a call center directly affects the key elements that impact a business’ NPS: Reduced customer effort.

Contact Center 95

Contact Center Engagement Call Center Net Promoter Score 95

TechSee

FEBRUARY 12, 2018

Mobile World Congress (MWC), the world’s largest gathering for the mobile industry, is being held in Barcelona from February 26 – March 1. How can you cut through the noise and industry buzz to zero in on areas that will help you achieve your business goals? Well, if you happen to be in customer service, this list is for you.

Trends 84

Trends Customer Service Multi-Channel Self Service 84