SurveySparrow

JUNE 27, 2021

The reason for these sleepless nights could be many things, out of which, what your customers think of your product or brand, and whether they like your business enough to recommend others are the two most common ones. And one simple way to make this dream come true is by measuring customer net promoter score. Gives a rating of 7 or 8.

Net Promoter Score 52

Net Promoter Score Effort Score NPS Survey 52

Clarabridge

JANUARY 24, 2017

Watch out for these blindspots in your own customer journey efforts. But as we look at reactions from those transactional one-question surveys, it’s import ant to remember the customer has had his own journey with your brand and organization. Remember when we all learned about Net Promotor Score?

Customer Journeys 40

Customer Journeys Effort Score Wireless Customer Experience Professionals 40

Doing CX Right

JULY 24, 2019

Is “Net Promoter Score,” otherwise known as “NPS,” a good measurement of customer satisfaction. They depend on NPS as a sole metric to determine customers’ perceptions and feelings about their brand. SHOULD NPS SCORES BE TIED TO EMPLOYEE BONUSES? So, I’m wondering if you can share if those efforts been worth it?

NPS 40

NPS Measurement Net Promoter Score Effort Score 40

TechSee

APRIL 10, 2019

According to Forrester’s CX Index scoring system, telcos that increase CX score by one point will generate an additional $3.39 To highlight the importance and overall value of focusing efforts and investments in CX initiatives, we’ve compiled a short list of successful projects by leading providers in the telecom industry.

Customer Experience 154

Customer Experience Strategy Customer Centricity Omni-Channel 154

Storyminers

JULY 6, 2020

His clients range from large, publicly traded companies to leading professional service firms and fast-growth and established small businesses including Apple, Diesel, Freshworks, KFC, Pearson, Shell etc… plus lots of smaller brands and SMEs. Aimee Lucas. Aimee Lucas is an experience management researcher, advisor, trainer, and speaker.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

His clients range from large, publicly traded companies to leading professional service firms and fast-growth and established small businesses including Apple, Diesel, Freshworks, KFC, Pearson, Shell etc… plus lots of smaller brands and SMEs. Aimee Lucas. Aimee Lucas is an experience management researcher, advisor, trainer, and speaker.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

ClearAction

NOVEMBER 4, 2020

This requires a vivid vision characterizing intentional customer experience: how you want your customers to feel across their end-to-end journey with your brand. 1 Empathy-infused H2H has been a weakness historically, and it will take concerted efforts for it to remain prominent. TELUS ranked top wireless network by JD Power.

Customer Experience 77

Customer Experience Effort Score Wireless Policies 77