Optimove

MAY 20, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Discover key findings from our recent 2023 Back-to-School Survey. With 88% of respondents showing a strong preference for their favorite brands during the back-to-school season, retailers have a significant opportunity to enhance brand engagement.

Customer Engagement 52

Customer Engagement Engagement Net Promoter Score Case Study 52

Kustomer

AUGUST 3, 2021

Study Further Finds That Centralizing CX Operations And Use of Automation and Intelligence Provides Measurable Value To Brands. Exceptional customer service and automation are not mutually exclusive. Kustomer is a top-rated CRM, helping leading brands deliver modern customer service that creates customers for life.

Study 98

Study ROI Net Promoter Score CRM 98

ViiBE Blog

FEBRUARY 18, 2020

In fact, 60% of consumers report that customer service and brand loyalty are directly correlated. 77% of customers admit a willingness to switch brands more readily than in previous years, and 61% report that they did change brands or providers for at least one service in 2017.

Strategy 52

Strategy Exceptional Customer Service Loyalty Employee Experience 52

Michel Falcon Experience

AUGUST 22, 2014

We run to complain but move like snails when given the opportunity to recognize exceptional customer service. I’ve studied customer experience management for nearly a decade and have recognized a few trends. First, I believe customer service is improving. The companies around us are getting better.

Customer Service 117

Customer Service eBook Exceptional Customer Service Tips 117

SurveySensum

OCTOBER 17, 2023

Ensure that the tool can handle an increasing volume of feedback as your customer base expands. Check if the tool allows for customization to match your business’ branding. By following these steps, you can make a well-informed decision and choose the right customer feedback tool for your organization.

Feedback 52

Feedback Tools Management Knowledge Base 52

SurveySparrow

AUGUST 23, 2020

It is one of the most popular customer satisfaction metrics on the planet. NPS asks a simple question to customers on a 10 rating scale. The best part about this metric is that it is easy for your customers to fill and the responses are more likely to do that based on their emotions for the company. 4 Net Promoter Score.

Metrics 59

Metrics Marketing Net Promoter Score Effort Score 59

Kustomer

FEBRUARY 19, 2024

is a cloud-based customer support solution designed to enable businesses of all sizes to deliver exceptional customer service. For example, you can customize the look and feel to match your company’s branding, providing a consistent customer experience across all touchpoints.

Self Service 52

Self Service Software Knowledge Base Social Media 52