Brands Chatbots Customer Service Strategies Customer Service Training 
Ecrion
JULY 22, 2019
Too often, companies blame a loss of revenue on competitors, poor market conditions, and even failed marketing strategies when the real reason why business is down is due to a poor customer service training and standards. Be honest with yourself: How confident are you, really, with your current level of customer service?
ShepHyken
JANUARY 4, 2023
Customers Will Be Smarter and More Demanding Than Ever – I may sound like a broken record as I start each year with this prediction. Certain B2C rockstar brands are teaching our customers what good service is like, and they now have higher expectations. . Done right, customer support makes you money. .
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ShepHyken
FEBRUARY 19, 2023
Getting someone to a customer service rep quickly who doesn’t give the customer the correct information destroys your goal of delivering a good experience. To Build Love for Your Brand, Focus on Customer Experience and Innovation by Hang Nguyen (VentureBeat) Do you have a brand you just can’t live without?
ShepHyken
AUGUST 19, 2019
(G2 Crowd) Providing great customer service is not a choice or luxury; it’s a standard your customers expect. Well, here are nine “how to not’s” to consider in your customer service strategy. Only 8% of stores use live chat correctly, new report says by Kimberly Collins.
ShepHyken
APRIL 1, 2019
(ZDNet) AI is viewed by customer service decision makers and agents alike as a boon to the customer and employee experience. AI adoption is nascent, but it’s set to soar as more teams turn to chatbots, text, and voice analytics, and other use cases. A Complete Guide to Social Media Customer Service by Anna Bredava.
ShepHyken
DECEMBER 6, 2021
The Customer Experience Is a Content Experience by Andrew Wheeler. Skyword) Digital experiences were thrown into the spotlight, and all the trillions spent on digital transformation (DT) initiatives over the years didn’t keep brands from being caught on the back foot. That changed with the pandemic.” Follow on Twitter: @Hyken.
ShepHyken
MARCH 5, 2018
(HubSpot) Customer satisfaction is a measurement of a customer’s attitude toward a product, a service, or a brand. It’s usually measured by a customer satisfaction survey on a numerical scale. My Comment: A satisfied customer is not a loyal customer. This year, chatbots helped address that issue.
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