Stella Connect

JULY 6, 2017

If your customers and/or service benchmarking data are telling you there’s room for improvement, here are the two of the four call center solutions we recommend. Avoid Being Crushed by Heavy Call Volumes. Volume spikes are a fact of life for call centers. Lean on overflow call center partners.

Call Center Solutions 40

Call Center Solutions Call Center Self Service Contact Center 40

Stella Connect

JULY 11, 2017

Banishing long wait times and confusing, irritating IVRs is a must for every brand. In the right environment, and with the right tools and training, every agent can become a brand superhero and create customers for life. These two call center solutions will help your team and your customer relationships flourish.

Call Center Solutions 40

Call Center Solutions Call Center Policies Training 40

NobelBiz

FEBRUARY 13, 2024

As agents familiarize themselves with the information, the system efficiently manages the dialing process, initiating calls to prospects. Read Case Study Watch video CRM Integration What Is a CRM Call Center Integration? Purpose: It allows businesses to merge CRM data and functionalities with their call center software.

Call Center 59

Call Center Self Service Software Contact Center 59

UJET

JUNE 25, 2021

, a mobile app that connects pet owners to sitters and dog walkers in a given area, embraced the streamlined mentality by leveraging UJET to integrate voice calls directly into their app. Doing so reduced its in-app voice wait times by 50%. Eliminate Channel Switching By Blending Channels.

Customer Journeys 82

Customer Journeys Customer Experience Contact Center Omni-Channel 82

Inbenta

MAY 16, 2022

This has empowered telecom companies to reduce their waiting times, decrease call volume and increase customer satisfaction. So let’s discuss the reasons why it’s time for your telecom business to invest in chatbots. Before the rise of chatbots, IVRs were the go-to solution for automating customer inquiries.

Chatbots 52

Chatbots Self Service Telecommunications Company 52

NobelBiz

FEBRUARY 17, 2023

When agents reach their breaking point, they have two options: quit their jobs or attempt to avoid as many calls as possible. Numerous tactics are employed by agents to avoid receiving calls. There are further ways for agents to avoid calls, but they require a clever approach in order not to hurt KPIs.

Call Center 52

Call Center Strategy Self Service Policies 52

Stella Connect

JULY 6, 2017

If your customers and/or service benchmarking data are telling you there’s room for improvement, here are the two of the four call center solutions we recommend. Avoid Being Crushed by Heavy Call Volumes. Volume spikes are a fact of life for call centers. Lean on overflow call center partners.

Call Center 40

Call Center Call Center Solutions Self Service Ecommerce 40