Stella Connect
JULY 6, 2017
If your customers and/or service benchmarking data are telling you there’s room for improvement, here are the two of the four call center solutions we recommend. Avoid Being Crushed by Heavy Call Volumes. Volume spikes are a fact of life for call centers. Lean on overflow call center partners.
Stella Connect
JULY 11, 2017
Banishing long wait times and confusing, irritating IVRs is a must for every brand. In the right environment, and with the right tools and training, every agent can become a brand superhero and create customers for life. These two call center solutions will help your team and your customer relationships flourish.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
UJET
JUNE 25, 2021
, a mobile app that connects pet owners to sitters and dog walkers in a given area, embraced the streamlined mentality by leveraging UJET to integrate voice calls directly into their app. Doing so reduced its in-app voice wait times by 50%. Eliminate Channel Switching By Blending Channels.
NobelBiz
FEBRUARY 13, 2024
With NobelBiz’s IVR solutions, businesses can benefit from: Enhanced Customer Self-Service: Empower your customers with the ability to solve their problems quickly, without the need for direct agent interaction. NobelBiz offers excellent self-service solutions that cater to the modern customer’s needs.
Magellan Solutions
OCTOBER 12, 2022
INCREASE BRAND LOYALTY. REDUCE WAITING TIME. The longer they have to wait on hold, the harder it will be to do business with them and the more likely it is that they will get angry. You can cut wait times by making sure your sales agents work as efficiently as possible. TALK TO US! contact-form-7].
Talkdesk
JULY 28, 2016
They can lead to churn, loss of brand loyalty and negative word of mouth. To avoid this situation, invest in an advanced call center solution that allows for customizable multi-level IVR that can be tailored to meet your callers’ individual needs. Long wait times. If they wanted to wait, they’d email you!
Inbenta
MAY 16, 2022
This has empowered telecom companies to reduce their waiting times, decrease call volume and increase customer satisfaction. So let’s discuss the reasons why it’s time for your telecom business to invest in chatbots. According to a recent report , 68% of customers expect call center businesses to show empathy.
Expert insights. Personalized for you.
40 
Let's personalize your content