BirdEye

DECEMBER 26, 2023

It tells us about the brand or business’s recall ability and top-of-mind awareness within a product or service category. Strong brands with high brand salience become the preferred choice for consumers when presented with alternatives. An emotional brand experience creates a lasting impression, improving brand recall.

Brands 104

Brands Social Media Competitive Advantage Analysis 104

NobelBiz

NOVEMBER 15, 2022

Of course, seasoned contact center professionals will smile with nostalgia, remembering the good old days when the trusted landline call was the only communication channel an agent had to deal with. Fast forward a couple of decades into the present day, and we get a completely different picture. You can learn more here.

Call Center 52

Call Center Contact Center How To Contact Center Software 52

Kustomer

FEBRUARY 26, 2019

Customers are already actively committing to a more intimate and closer relationship with brands by following them on social platforms, obsessing about their products, identifying with their brand values and leaders, and supporting their community causes. And it’s all presented on one omnichannel thread.

Brands 49

Brands Omni-Channel Connections Communication 49

Eptica

MAY 17, 2017

Anne-Sophie Pouyau, Head of International & European Customer Service, presented at the recent Gartner Customer Experience & Technologies Summit. Eptica: How has Eptica helped you transform your digital/omnichannel customer experience? This supports our core brand values and therefore increases loyalty to L’Occitane.

Self Service 51

Self Service Customer Experience Net Promoter Score Customer Service Representative 51

NobelBiz

FEBRUARY 15, 2023

Unified Agent Desktop is a solution that streamlines procedures and links multiple software with customer data, allowing your agents to focus on customer requirements and improve brand value with each interaction. That is what Unified Agent Desktop is all about.

Call Center 52

Call Center How To Average Handle Time First Call Resolution 52

ProProfs Chat

DECEMBER 18, 2019

When a customer is unhappy with your company’s product/service, you should take it as an opportunity to present them the outstanding services that your business has to offer them. The customer recovery process is also an opportunity to prove to the customer that he/she is valued, and you are ready to give them some special perks.

Customer Service 80

Customer Service Net Promoter Score Multi-Channel Feedback 80

SurveySparrow

SEPTEMBER 30, 2022

Yes, they’ll google and read all the information present about your company, in the form of reviews, listing info., Only when they’re satisfied with the credibility of your brand they’ll contact you for a story. Let employees have a brand value for themselves. Where will they go first? and site-wide consistent details.

Social Media 52

Social Media How To ROI Tips 52

Lithium

DECEMBER 10, 2019

Aligning your brand values with those of your customers continues the strategy of driving greater trust. Julie Dayon, who is responsible for omnichannel communities at the French retailer, Cultura, discussed the power of building communities. Importantly, they give me the route out and the clear path to cancel my subscription.

Customer Engagement 52

Customer Engagement Engagement ROI Brands 52

Lithium

DECEMBER 5, 2019

Aligning your brand values with those of your customers continues the strategy of driving greater trust. Julie Dayon, who is responsible for omnichannel communities at the French retailer, Cultura, discussed the power of building communities. Importantly, they give me the route out and the clear path to cancel my subscription.

Customer Engagement 52

Customer Engagement Engagement ROI Brands 52