Books Customer Confidence Customer Focused Customers 
Blake Morgan
JUNE 13, 2023
Most companies understand the importance of their frontline workers interacting with customers daily. But how many will build a customer experience strategy around them? It’s all in the name of trust and customer-centricity. Technology leaders all sit within earshot of people taking calls and talking to customers.
ShepHyken
OCTOBER 15, 2018
Each week I read a number of customer service and customer experience articles from various resources. The 3 Types of Customers That Will Talk About Your Business—and The One That Definitely Won’t by Jay Baer. Great Customer Experience Means Consistent Customer Service by Glenn Pasch. So, how do you get feedback?
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ShepHyken
DECEMBER 26, 2018
That quote comes from Simon Sinek, author of the book, Start with Why. This quote makes me think about the different reasons behind why a customer chooses to do business with a company. Those companies that get customers because of low price will lose those customers when someone else has a lower price.
ShepHyken
DECEMBER 19, 2018
As I started to perform more and more for money, I could afford to be a regular customer of Al’s. I get new magic books and props in here every week. Earning your customers’ trust typically takes time. Your customers know what to expect, and you deliver every time. So, how much do your customers trust you?
Vonage
JUNE 28, 2017
Shep Hyken is without doubt one of the most influential customer service experts in the world. His high-energy presentations are famous for their clever blend of customer service advice, humour and even magic. customer service he received from a taxi driver. At the end of the day, it’s the customer who is paying the wages.
ShepHyken
OCTOBER 31, 2018
They are totally consistent with what we stand for, what I write about in my books and articles, and how we conduct ourselves at work every day. And, we want to teach our clients to be amazing to their customers, clients, guests, members – and anyone else they do business with. Last year I wrote a book titled Be Amazing or Go Home.
ShepHyken
NOVEMBER 30, 2016
Jim Collins, author of the bestselling business book, Good to Great said, “Good is the enemy of great.”. A good customer service experience is doing what you are supposed to do. Beyond satisfactory – and beyond good – is an exceptional customer service. And, trust is the foundation to the customer experience.”
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