tips-to-convert-your-detractors-into-promoters Blog Related Topics 
Lumoa
FEBRUARY 9, 2023
Whether you’re new to customer experience or seeking inspiration, this guide serves as your ultimate resource for exploring and delving deeper into this exciting field. Listen to your customers. Later, communicate the changes and improvements you’ve done based on customer feedback back to your customers.
GetFeedback
SEPTEMBER 19, 2018
When it comes to collecting customer feedback, most people think of a traditional Net Promoter Score survey. However, there are key touchpoints throughout the entire customer journey where you can be listening to your customers. Pro Tip: Embed your survey right inside your Live Agent chat window , so feedback is only a click away.
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SurveySensum
SEPTEMBER 8, 2023
In 2006, Bain & Company conducted thorough research on Dell’s detractors and promoters. However, a detractor ends up costing the company $57 , while a satisfied promoter generates $328 in value. Utilizing Promoters as Brand Advocates Identify Detractors Prevent Churn NPS as a Tool for Continuous Improvement NPS 3.0:
Lumoa
MARCH 20, 2018
Listen to your customers. Later, communicate the changes and improvements you’ve done based on customer feedback back to your customers. In both cases follow-up is a necessity, not a choice, if you want to build strong relationships with your customers. So let’s start! At the same time it is also what most companies are missing.
ProProfs Chat
MAY 21, 2021
As an organization, it is natural for you to expect positive feedback from your customers. We all love this bunch of promoter customers who constantly give us high ratings and make repeated purchases with our brands. In contrast, why are we skeptical while dealing with the detractors? How to Identify Your Detractors?
Survicate
APRIL 17, 2019
So how does Mailchimp survey integration further empower you to reach your goals? Imagine that you’re collecting responses in a customer satisfaction survey and, based on your clients’ responses, assigning them to separate mailing lists that align to their pain points or needs. Nurturing and segmenting your leads better.
Lumoa
MARCH 20, 2018
Listen to your customers. Later, communicate the changes and improvements you’ve done based on customer feedback back to your customers. In both cases follow-up is a necessity, not a choice, if you want to build strong relationships with your customers. So let’s start! At the same time it is also what most companies are missing.
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