Optimove

JULY 12, 2021

That’s why customer engagement must become an essential KPI for every business that cares about loyalty and lifetime value. Implement rewards/points programs, membership/loyalty programs, and VIP clubs to incentivize customers to increase engagement with your brand. How Do You Measure Customer Engagement? Reach Out ?at

CRM 98

CRM Customer Engagement Engagement Strategy 98

Currency Alliance

JUNE 19, 2019

This was my second year on the judging panel at the Loyalty Magazine Awards. Gamification and personalization have come on leaps and bounds in loyalty to supplement points and rewards. Points are perceived by customers as a kind of currency; underperforming loyalty brands, equally, prioritize this purely transactional insight.

Loyalty 49

Loyalty Loyalty Programs Gamification Airlines 49

Currency Alliance

JUNE 11, 2019

“Extra” was a 4% interest rate which earned the average working family £100-200 a year – the kind of value you can earn from a supermarket loyalty card. This led many banks in Europe to close their rewards program over the past three years. Or, in the form of the now-prevalent sign-up bonuses that come from switching banks.

Banking 40

Banking Loyalty Consumers Loyalty Programs 40

Kustomer

JANUARY 11, 2022

Improved Loyalty. Loyalty is about more than customer retention. Digitalizing all aspects of your business communications , including offering 24/7 customer service, is likely to improve loyalty and lead more customers to becoming brand ambassadors. Improved Conversion Rates. Image source: smartinsights.com.

Customer Service 98

Customer Service e-support Self Service Customer Retention 98

BirdEye

NOVEMBER 7, 2023

Common text abbreviations and their meanings Before delving deeper, let’s familiarize ourselves with a few popular texting acronyms: BRB: Be Right Back TBA: To Be Announced FYI: For Your Information LOL: Laugh Out Loud TBD: To Be Determined IMO/IMHO: In My Opinion/In My Humble Opinion IDK: I Don’t Know B2B/B2C: Business-to-Business/Business-to-Consumer (..)

How To 113

How To Social Media Communication ROI 113

SurveySparrow

APRIL 17, 2020

B2B buyers have come to demand much more from their buying journeys, and many expect a buyer experience similar to that of B2C customers. The ease of doing business is a top factor that influences customer loyalty and satisfaction across B2B markets. Invest in a Responsive Website. Simplify Payments.

Ecommerce 52

Ecommerce B2B Tips Self Service 52

ProProfs Chat

MAY 6, 2020

Customer Experience & Loyalty Statistics. 36% of organizations aim to improve agent, desktop, and CRM experiences in 2019. 80% of B2B buyers are not only looking for but expect a buying experience like that of a B2C customer. (Source: Lumoa ) Tweet this. Customer Experience ROI Statistics. Future of Customer Experience.

Customer Experience 66

Customer Experience Social Media e-support Comparison 66