SurveySparrow

MARCH 24, 2024

Of course, there is no universal set of tools that will help 100% of sales professionals become more productive — too much depends on the exact business specifics. One of the primary reasons why ZOHO is so good at boosting productivity is its emphasis on gamification of most routine processes — it really makes dull work fun.

Tools 52

Tools Sales CRM Social Media 52

Confirmit

MARCH 12, 2019

This year there was a lot of emphasis on engaging with customers across both B2B and B2C markets, including gamification, brand value, social media and more. Of course the highlight (in my totally neutral opinion!) All of which are a huge issue for CX teams too – and in many companies, marketing is the home of CX.

Gamification 56

Gamification B2C Social Media B2B 56

inSided

OCTOBER 2, 2019

So we're clear: The need to facilitate effective customer self-service, in B2C and B2B organisations, is a non-negotiable. Of course, this is easier said than done and it can't be achieved just any old way. If that doesn't make you realise you need to up the ante when it comes to your self-service offering I don't know what will!

Self Service 67

Self Service Customer Success B2B Knowledge Base 67

Talkdesk

APRIL 8, 2016

Over the course of the webinar, Nate shared some of the wisdom he has learned as SpotHero’s Support Operations Lead and offered valuable advice to listeners during a lively Q&A session. For example, SpotHero is a B2C company with callers who are typically driving or in a rush to park their car when they call in.

Call Center 42

Call Center Metrics Average Handle Time Gamification 42

NobelBiz

JUNE 5, 2023

Or course, there are different types of lead generation that typically fall into two main categories: Outbound lead generation which generally include direct mail, advertising, cold calling and email marketing. Learn how to implement a solid call center gamification strategy today by watching our dedicated workshop.

Call Center 52

Call Center Contact Center Contact Center Software CRM 52

Currency Alliance

JUNE 19, 2019

Gamification and personalization have come on leaps and bounds in loyalty to supplement points and rewards. Exposing a B2C customer to 10 minutes’ advertising a day would be a dream for most marketing executives; conventional media impressions are expensive and they rarely last more than a few seconds.

Loyalty 49

Loyalty Loyalty Programs Gamification Airlines 49

NobelBiz

MAY 9, 2023

Use Case: Because it tends to get better and better as more data is thrown at it, the Predictive Dialer performs best with large outbound campaigns, usually suited for the B2C niche. Gamification is one of the most effective training methods that fosters both loyalty and efficiency.

Call Center 98

Call Center Software Contact Center Software Contact Center 98