Retently

MARCH 26, 2024

Its ability to integrate seamlessly with other tools and platforms within your tech stack (like CRM systems, ecommerce marketplaces, data analysis tools, or marketing software) is crucial. Key Features: Multi-channel feedback collection (surveys, social media, digital behavior, etc.)

Survey 78

Survey Multi-Channel Effort Score Analysis 78

CustomerSuccessBox

JUNE 20, 2022

Tools like Slack and Zoom for example have gained immense popularity across B2B organizations to support this. Tools like Slack (with its shared channels feature) and online community platforms help scale customer engagement beyond 1:1 video calls and screen sharing. Growth Stage SaaS. With that, the risk of churn increases as well.

Software 52

Software Customer Success Effort Score Net Promoter Score 52

Circular Edge

MAY 6, 2022

An ERP implementation often delivers a fast return on investment via insights and efficiency gains that save the company money right away. Marketing tools enable the distributor to import lists and target new prospects with emails and ads across multiple channels, which leads to a 10% bump in annual revenue. Manufacturing.

Resources 52

Resources Ecommerce CRM Financial 52

Thematic

AUGUST 7, 2019

As I later learned, in the business world, ROI or Return on Investment calculations play a similar role. When it comes to seeing improvements in CX, it can take months or even years to obtain the results, and it’s a multi-step process : Step 1. At Thematic, we keep a special field for this in our CRM. Get creative!

ROI 123

ROI NPS Metrics Financial 123

Magellan Solutions

FEBRUARY 24, 2022

But getting new leads can also be your biggest problem: More than six in 10 B2B marketers say their company has a hard time finding new people who might want to buy from them. And there are two types of lead generation : B2B and B2C. Every marketer has to deal with b2c lead generation and b2b lead generation at some point. .

Social Media 40

Social Media B2B B2C Sales 40

Grade.us

JUNE 2, 2020

When you’ve invested in review management, on the one hand, you’re deciding to proactively generate reviews from your customers to drive loyalty, celebrate your happiest evangelists, and create valuable user generated marketing materials. Integrate with CRM, POS, and other systems through the API. Core products.

Software 47

Software Management Net Promoter Score Multi-Channel 47

Confirmit

SEPTEMBER 24, 2018

Customer experience management combines all the processes an organization has in place to monitor and improve customer interactions, regardless of the channel or medium customers use to get in touch. Provide a holistic view of customers across all touchpoints and all channels, across the entire customer journey. ” Learn More.

Customer Experience Management 45

Customer Experience Management Customer Experience Management Multi-Channel 45