NICE inContact
NOVEMBER 1, 2017
Why aren’t you seeing the results you’d like in the customer experience space? If your efforts aren’t optimally performing, it may be time to jumpstart a self-service transformation project in your contact center. However, many fear that the cost to implement this kind of self-service may outweigh the long-term benefit.
NICE inContact
NOVEMBER 1, 2017
Why aren’t you seeing the results you’d like in the customer experience space? If your efforts aren’t optimally performing, it may be time to jumpstart a self-service transformation project in your contact center. However, many fear that the cost to implement this kind of self-service may outweigh the long-term benefit.
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CSM Magazine
DECEMBER 8, 2022
This goal is specific, measurable, and time-bound; hence can be reviewed at the end of a quarter to cross-check targets. As a customer base grows, leveraging technology to automate routine processes is the way to go. For instance, 70% of customers now expect a self-service portal on websites. Bottom line.
NICE inContact
SEPTEMBER 11, 2018
Some have turned to AI to power virtual agents, chatbots and other self-service channels. Decreased average handle time by 10 percent. Improved average speed of answer by over 50 percent at peak times.
Magellan Solutions
APRIL 3, 2024
As Fred Chua, our CEO, puts it, “We obsess over key metrics like first-call resolution rates and average handle times. Resolve issues lightning-fast and get it right the first time around. Using Multilingual Support to Cater to a Global Customer Base Offering multilingual support can be a game-changer.
NobelBiz
MAY 21, 2024
Integration with communication tools ensures a unified view of customer interactions across all channels, offering a consistent customer experience and improved efficiency. This helps in tracking progress, managing follow-ups, and updating customer records.
Solvvy
FEBRUARY 5, 2020
That said, customer expectations will vary from one industry to the next, so it’s important to take a personalized approach to determining your company’s plan of attack. Now you know what customer expectations look like in your industry—but how well is your team currently performing? .
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