Innovative CX
JANUARY 30, 2020
For four decades, I’ve been trying to improve the customer experience for organizations in a variety of industries and diverse geographic locations. Having a knowledgeable, well-trained professional customer service representative (CSR) is table stakes for any business, be it B2B, B2C or B2B2C.
InMoment XI
NOVEMBER 15, 2023
With 87% of consumers actively avoiding buying from brands they don’t trust, understanding and improving the customer experience has never been more critical. Customer experience analytics is the practice that empowers businesses to do just that.
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TechSee
MARCH 4, 2024
When customers provide images of their receipt or product, computer vision AI can fairly easily identify the customer, product, and even their particular issue. Providing this information to the customer service representatives accelerates their average handle time while improving the customer experience.
TechSee
MARCH 4, 2024
When customers provide images of their receipt or product, computer vision AI can fairly easily identify the customer, product, and even their particular issue. Providing this information to the customer service representatives accelerates their average handle time while improving the customer experience.
Solvvy
FEBRUARY 5, 2020
That said, customer expectations will vary from one industry to the next, so it’s important to take a personalized approach to determining your company’s plan of attack. But what about customer complaints you receive via Twitter tweets and other forms of social media? Why Great Customer Service Is So Important.
Interactions
FEBRUARY 13, 2019
Rose is a customer service representative (CSR). She is always friendly, answers calls or chats immediately, and knows each of her customers personally. It can parse through customer data and transaction history, easily adopt to customer preferences and offer a highly personalized and contextual experience.
NobelBiz
FEBRUARY 21, 2023
Handling dissatisfaction on social media The social media world comprises open platforms where customers may voice their frustration. And the primary cause of criticism when contacting a brand via social media is the long wait time. This can help identify areas where representatives need additional training or support.
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