Key Takeaways: Mastering Digital Channels to Manage and Fuel Exponential Growth
Team HGS
AUGUST 13, 2019
One conference discussion point related to the customer journey—and the “engage” stage. HGS defines this as the first step of the consumer journey, and the first point of contact between the consumer and the brand. Takeaway Two: How do you build great CX for a brand? But make sure it’s customized to your brand.
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