delighted

JULY 13, 2022

Below, we take a closer look at what customer loyalty is, why it’s important, how to measure customer loyalty, plus our tips for keeping your customers loyal for longer. You can’t change what you don’t measure, and that certainly applies to your customer experience. How do you measure customer loyalty? What is customer loyalty?

Loyalty 86

Loyalty Measurement Customer Experience Net Promoter Score 86

GlowTouch

NOVEMBER 21, 2022

This client sells tangible goods like apparel and household items. For good measure, this engagement began as a new holiday shopping season was approaching and, with it, an even further increase in demand for customer care. This message was gradually getting lost as the business struggled to keep up with increasing demand.

First Call Resolution 52

First Call Resolution Apparel Average Handle Time Ecommerce 52

delighted

MAY 11, 2021

How to measure customer loyalty. There are plenty of metrics you can use to measure customer loyalty, but customer lifetime value (CLV) is one of the most common. It’s a simple measurement that tells you how well you’re resonating with your audience and how much customers like the value you’re providing.

Customer Journeys 76

Customer Journeys Loyalty Brands Strategy 76

OpinionLab

AUGUST 23, 2016

Similarly, American Apparel partners with Postmates to provide super-fast delivery of its stock from its stores. Instead, it’s about creating an overall customer solution that combines all potential touchpoints and embraces technological evolution. Clearly, it’s not about one channel or the other. The key to this?

Customer Journeys 60

Customer Journeys Apparel Omni-Channel Retail 60

delighted

NOVEMBER 20, 2020

Retail customer experience was predicated around these physical elements and touchpoints: Are the employees helpful? Customer experience must now be consistent across all touchpoints to ensure customer needs are being met wherever customers choose to interact with your brand. apparel) compared to 2019.

Retail 70

Retail Customer Experience Omni-Channel Effort Score 70

Second to None

FEBRUARY 4, 2020

Consumer products companies and retailers who create those digital touchpoints have a much better shot at getting the shopper’s attention and loyalty before competitors, many of whom aren’t even in the game yet.”. Grocery catches up with growing digital influence.

Customer Journeys 48

Customer Journeys Retail Apparel Consumers 48

delighted

NOVEMBER 5, 2019

Retail customer experience was predicated around these physical elements and touchpoints: Are the employees helpful? Customer experience must now be consistent across all touchpoints to ensure customer needs are being met wherever customers choose to interact with your brand. Measuring digital retail CX.

Retail 40

Retail Customer Experience Omni-Channel Effort Score 40