Alida
JUNE 6, 2018
This is especially true in apparel retail, where longtime rivals Nike and Adidas have both recently invested heavily in digital transformation and innovation to stay at the top of their game. Nike: Making apparel retail personal. Like Adidas, there is an element of trust in these modern customer-centric models.
CSM Magazine
APRIL 19, 2021
Xpedition , the Microsoft Dynamics Gold partner and trusted solution provider to the fashion and apparel sector, is partnering with Voyado the committed CRM challenger and natural choice for retailers in the Nordics, to supply a powerful cloud-based platform that enables retailers to create strong brand loyalty.
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Stella Connect
JULY 17, 2017
Stan Lucas, AVP of Customer Insights and Advanced Analytics for Lane Bryant, recalls the beginning of the end of the company’s cost-containment (and therefore costly) approach to contact center management. Stan Lucas, AVP of Customer Insights and Advanced Analytics, Lane Bryant. A New Breed of Customer Service Agent.
ijgolding
OCTOBER 25, 2018
With its somewhat limited, localised customer base, the restaurant can rely on the human element of remembering customer preferences and providing a personal touch to their service be it on the phone or in person. cars, software, apparel). Where to Begin: Customer Insights. What CX is: It’s Listening.
PK
MAY 12, 2020
Each year, Amazon’s Prime Day sales exceed the previous year’s record, and 2019 was no exception. Following the July 2019 event, third-party marketplace sellers sold more than $2 billion worth of products and saw their biggest single day of sales in Amazon history – all driven by a gated member experience.
Optimove
SEPTEMBER 28, 2022
Imagine this – a customer walks into your store, heads for the sneaker display, and their smartphone pings. The same sneakers they’ve been eyeing up on your website but not yet purchased have now been put on sale with a 20% off code exclusively for them. Helping Your Customers. And it doesn’t stop there. Geofencing.
SurveySensum
JULY 20, 2023
Improving Digital Retail Experience Customer Churn Category Growth Addressing Cart Abandonment Brand Reputation Improving In-Store Retail Customer Experience In-store Customer Churn High CLV Customers are Spending Less Why is That One Store Not Working? In just three weeks, their sales nearly doubled.
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