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Nike versus Adidas: Who will win the digital transformation race in apparel retail?

Alida

This is especially true in apparel retail, where longtime rivals Nike and Adidas have both recently invested heavily in digital transformation and innovation to stay at the top of their game. Nike: Making apparel retail personal. Like Adidas, there is an element of trust in these modern customer-centric models.

Apparel 153
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Announcing the launch of our first-ever retail report: Retail’s Biggest CX Trends in 2024

Happy or Not

The power of real-time customer feedback One of the standout themes in our report is the importance of real-time customer feedback in driving actionable change. Retailers who can quickly adapt based on immediate customer insights are better positioned to address pain points and boost customer satisfaction.

Retail 36
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Xpedition and Voyado Partner to Help Boost Loyalty and Retention for Fashion Brands

CSM Magazine

Xpedition , the Microsoft Dynamics Gold partner and trusted solution provider to the fashion and apparel sector, is partnering with Voyado the committed CRM challenger and natural choice for retailers in the Nordics, to supply a powerful cloud-based platform that enables retailers to create strong brand loyalty.

Fashion 72
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How Lane Bryant Turned Its Contact Center Into a Sales Machine

Stella Connect

Stan Lucas, AVP of Customer Insights and Advanced Analytics for Lane Bryant, recalls the beginning of the end of the company’s cost-containment (and therefore costly) approach to contact center management. Stan Lucas, AVP of Customer Insights and Advanced Analytics, Lane Bryant. A New Breed of Customer Service Agent.

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In Retail? Here’s How to Use Proximity Marketing to Elevate Your Brand

Optimove

Imagine this – a customer walks into your store, heads for the sneaker display, and their smartphone pings. The same sneakers they’ve been eyeing up on your website but not yet purchased have now been put on sale with a 20% off code exclusively for them. Helping Your Customers. And it doesn’t stop there. Geofencing.

Retail 52
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Brand Move Roundup – April 21, 2020

C Space

As an essential retailer, Petco remains open, but has implemented a number of changes: Curbside pickup is available at most stores, which are undergoing more cleaning; stopped shipments of nonessential items like toys and apparel; discontinued adoption events; and suspended Vetco vaccination clinics. Brand Move Roundup – April 21, 2020.

Brands 52
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10 Inspiring B2B Loyalty Program Examples from Successful Companies

SmartKarrot

From apparel brands to food delivery platforms, almost all B2C businesses offer loyalty programs; and a majority of them are a huge hit. The major difference is because of the businesses’ approach to the customers. . The success or failure of loyalty programs tells a lot about the product, service, and customer behavior.