ProProfs Chat

NOVEMBER 26, 2021

What is the Voice of Customer Survey? Voice of customer survey is a key aspect of the VoC program that helps you understand your customers and propose effective actions to improve customer satisfaction, retain existing customers , and attract new leads. Helps in getting to know the customer.

Examples 52

Examples Survey Net Promoter Score Social Media 52

Verint

SEPTEMBER 5, 2017

Elevating customer experience efforts from the department level to the enterprise level by broadly sharing customer intelligence across their organization. Integrating robust analytics by combining customer feedback with behavioral and operational data. How do CX leaders sustain the energy to evolve their programs?

Analytics 61

Analytics Customer Experience Engagement Feedback 61

Verint

AUGUST 1, 2017

CXPA Webinar: Five Secrets of Journey Analytics Everyone Must Know. Brian Koma and Jeff Lewandowski, senior partner and EVP at Andrew Reise, will highlight the “Five Secrets of Journey Analytics Everyone Must Know” at 12 p.m. August 22; Webinar.

Customer Experience 25

Customer Experience ROI Analytics Employee Engagement 25

Verint

AUGUST 22, 2017

This somewhat embarrassing scenario is apparently common and not only a headache for the customer—it can also be costly for your bank. A large international bank and credit card issuer was using Verint Speech Analytics to identify “moments of truth” and customer frustration.

Banking 31

Banking Analytics Contact Center Customers 31

Verint

SEPTEMBER 21, 2017

Next-generation back-office organizations can not only benefit from improvements in operational efficiency—but improvements in financial outcomes and customer satisfaction as well. greater year-over-year growth in annual company revenue, and enjoyed an 88 percent customer retention rate vs. 43 percent for all others surveyed.

Customer Centricity 37

Customer Centricity Insurance Groups Contact Center 37

Verint

AUGUST 21, 2017

Many organizations today want to effectively embed the voice of the customer into daily activities—their effectiveness will largely depend on how well the senior executive team embraces the CX effort. Actions speak louder than words, as we have all heard.

Customer Centricity 60

Customer Centricity Culture Voice of Customer Customers 60

Verint

MAY 25, 2017

Activities continued this week in Orlando as part of the Verint Engage 2017 Global Customer Conference at the Loews Royal Pacific Resort. Click here for a look back at how the event opened.

Conference 39

Conference Engagement Customers Customer Focused 39