SurveySensum

APRIL 8, 2024

Understand Your Customer: Building a deep understanding of your target audience is crucial. Employ tools like Google Analytics, social media insights, and customer feedback to gather data on your audience’s demographics, preferences, and online behaviors.

Strategy 52

Strategy Social Media Advertising Analytics 52

Thematic

JUNE 13, 2023

Voice of Customer (VoC) is your current and potential customers’ opinions and experiences about your product or service. Capturing VoC involves collecting and analyzing customer feedback through various channels. As well as their expectations, preferences, and pain points. Improve customer satisfaction and loyalty.

Voice of Customer 62

Voice of Customer Tools Customer Experience Net Promoter Score 62

Eptica

MARCH 21, 2019

Author: Olivier Njamfa - CEO & Co-Founder Trust is central to any brand’s relationship with its customers. The study found that the key to creating trust is to simply to do what customers expect of you. Download your own copy of the 2019 Eptica Digital Trust study here or see the key results in this infographic.

Brands 80

Brands Self Service Insurance Fashion 80

Eptica

SEPTEMBER 27, 2017

It found that 65% of consumers are happier using chat now compared with 5 years ago – and that over 68% of consumers prefer to use chat rather than the phone, email or social media to communicate with brands. The full study can be downloaded here , while an infographic highlighting key findings is available here.

Customer Experience 49

Customer Experience Chatbots Infographics Study 49

LiveChat

AUGUST 29, 2016

If you don’t like writing, you can decide to host a webinar and publish it on your website, you can create a video blog, write an ebook and share with your audience, create an infographic. Gaining new customers. Get to know your customers. What about their social media channels? Do they have a blog?

Strategy 50

Strategy Marketing How To Social Media 50

Retently

FEBRUARY 9, 2024

Key Takeaways Customer feedback questionnaires are a valuable resource for understanding customer expectations and experiences, shaping products/services, and fostering brand loyalty, all of which fuel business growth. Effective customer feedback surveys require setting clear objectives, choosing suitable question types (e.g.,

Feedback 100

Feedback Net Promoter Score Effort Score Customer Satisfaction 100

Solvvy

SEPTEMBER 17, 2022

Infographics. The key is to create a knowledge base that’s easy for your customers to search and use and that presents information clearly. A Customer Service Knowledge Base is Vital for Good Customer Experiences. Making information easy to find and understand will enhance customer satisfaction in several ways.

Knowledge Base 62

Knowledge Base Self Service Customer Service e-support 62