Airlines e-support Self Service Social Media 
Kayako
MAY 13, 2022
In recent years, the rise of social media put the customer in charge of the brand conversation. As e-commerce and demand for online help expands, companies have to meet and exceed new expectations to keep customers satisfied. Let’s look at the elements of a self-service portal. Discover Kayako Self Service.
LoyaltyPlus
MARCH 23, 2022
The saving grace for airlines has been the growth of cargo. Putting this in perspective, cargo typically constituted 10% of the airline business before the pandemic. It should therefore come as no surprise that the familiar concept of airlines rewarding agents or freight forwarders has gathered renewed momentum.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Bold360
APRIL 27, 2017
E-consultancy believe that the success of your relationship with a customer depends upon the human loyalty you can create, rather than the corporate loyalty that these schemes often engender. Time and time again they top the list of airlines to which customers feel loyal. Customer Service Travel and Tourism… So, Where Were We?
Bold360
OCTOBER 20, 2016
Word of mouth or social media sharing are some of the most powerful ways to get new business. The right online chatter by a satisfied customer on a large Facebook group, or a well-timed tweet from a prolific Twitter user who was impressed by your customer service is like gold dust. Personally Speaking.
SurveySensum
JULY 13, 2023
Understand your customer’s expectations regarding personalized offers, rewards, loyalty programs, and customer service – these are important factors when it comes to customer retention. Touchpoints Post-purchase services, customer support, loyalty programs. Optimize your website and mobile app to ensure ease of use.
SurveySensum
JULY 13, 2023
Understand your customer’s expectations regarding personalized offers, rewards, loyalty programs, and customer service – these are important factors when it comes to customer retention. Touchpoints Post-purchase services, customer support, loyalty programs. Optimize your website and mobile app to ensure ease of use.
Kustomer
NOVEMBER 25, 2021
If you’re a retailer, a great store experience, if you’re an airline, a great inflight experience, like there are awesome places to delight customers, and you should keep doing that stuff by all means otherwise, what’s the point of being in business, right? And as a company you have got to handle the baggage.
Expert insights. Personalized for you.
275 
Let's personalize your content