Airlines Customer Satisfaction Loyalty Poor Customer Service 
ShepHyken
SEPTEMBER 11, 2023
Having a great product is important, but it can be overshadowed and rejected if accompanied by poor customer service. Likewise, even the best service may only temporarily excite a customer if the product fails to meet their expectations. What are the key factors that contribute to customer loyalty and growth?
Lumoa
JUNE 14, 2023
You’ve designed your NPS survey and emailed it to all your customers—and the results are in… but not those you were expecting. When it comes to gauging customer sentiment and loyalty, few metrics enjoy such widespread acclaim as the Net Promoter Score (NPS).
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CSM Magazine
NOVEMBER 12, 2015
Think of other places you have spent your hard- earned paycheck: grocery store, bank, restaurant, a fast food chain, a department store, a gas station, a hotel, an airline, an online merchant and the list could go on. How many of these had poor to average service? How many really stood out and had outstanding service?
Service Untitled
DECEMBER 5, 2011
While Australian customers ranked high as the most vocal when it comes to bad customer service, the results and feelings of consumers are still universal. Just think about the effects of poor customer service on our own shores and how easily bad news spreads so quickly. what’s the solution?
Daniel Group
FEBRUARY 15, 2019
Poor customer service really carries a high cost in many ways. One way is through customers that defect. In an article by Kana Software that appeared in Loyalty Magazine, I was struck by some numbers he quoted. Yet, there is little evidence to suggest to suggest a broad scale improvement in customer service.
Helen Dewdney
AUGUST 23, 2019
Ryanair came bottom of the table, only managing a paltry customer service score of 45 per cent overall, with the lowest rating of one star in all three categories: Making you feel valued as a customer. When asked about how well the airline handles complaints, half (50%) of respondents gave it the lowest possible rating.
SurveySensum
FEBRUARY 20, 2024
That feeling is what businesses aim to achieve in order to keep customers happy and satisfied and keep coming back for more. But why is it important to improve customer satisfaction? Because acquiring a new customer can cost five times more than retaining an existing one. So, what exactly is customer satisfaction?
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