Strativity

JULY 16, 2014

Strativity Group’s next Customer Experience Management (CEM) Certification program will be held in Orlando, FL., For professionals who are seeking a strategic framework for implementation, the program provides participants with a foundation in Customer Experience and CEM with a focus on: .

Customer Experience Management 40

Customer Experience Management Groups CEM Customer Experience 40

BirdEye

OCTOBER 6, 2023

United Airlines In April 2017, United Airlines suffered reputation risk because a video showed three Chicago Department of Aviation security officers harassing an elderly man. United Airlines is still working to repair its image on its services and passenger treatment. #3. This outcry saw the brand’s reputation drop.

Strategy 57

Strategy Social Media Airlines Software 57

GetFeedback

JANUARY 6, 2020

After Voice of the Customer (VoC) , nothing is more closely associated with Customer Experience Management (CXM) than a customer journey map (CJM). . So, if you’re taken aback by the complexity of journey mapping, I suggest starting with your most valuable customers. Don’t know? That’s your first project.

Customer Journeys 195

Customer Journeys B2C B2B Social Media 195

Second to None

MARCH 30, 2018

Still, knowing that is one thing, while actually executing those experiences is another. Here are three fundamental tools for building a superior customer-service strategy. I recently had a meeting with a marketing executive from an airline. Think beyond marketing. I asked him how his marketing campaigns were going.

Customer Experience 112

Customer Experience Airlines Brands Voice of Customer 112

ijgolding

AUGUST 12, 2018

Over time, several words have been used to describe the organisational focus on customers. They include: Customer Experience. Customer Focus. Customer Centricity. Customer Service. Customer Success. Customer Outcomes. Customer Relationship Management. Customer Management.

Customer Journeys 185

Customer Journeys Customers Airlines Social Media 185

SurveySparrow

JUNE 20, 2023

Moreover, with these steps, you’re well on your way to creating a customer service culture that leaves your customers feeling valued, respected, and most importantly, eager to come back. In order to track the customer experience in a quicker, simpler and trustworthy way, SurveySparrow offers you a solution.

Examples 52

Examples Customer Service Customer Experience Exceptional Customer Service 52

Beyond Philosophy

FEBRUARY 5, 2015

Some, through culture, discipline, and purpose have succeeded in creating consistent, positive experiences which are appealing to customers and which customers consider worthy of passing along through informal conversation and recommendation. Southwest Airlines could offer first-class seating, but they don’t.

CEM 60

CEM Omni-Channel Training Customer Experience 60