Stella Connect
MARCH 30, 2022
Customer service leaders know it’s critical to recognize and reward top performance, but many of them lack a complete rewards program. In our own conversations with leaders, we’ll hear about challenges related to budgeting a rewards program or just not being able to effectively measure performance.
Stella Connect
MARCH 12, 2018
But many of them don’t have a formal call center rewards program in place. Some of them tell us, “I don’t have a budget for a rewards program” or “I’m not measuring performance systematically, so there’s no good basis for it.”. Designing a Call Center Rewards Program: 3 Questions You’ll Need to Address.
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Stella Connect
MARCH 12, 2018
But many of them don’t have a formal call center rewards program in place. Some of them tell us, “I don’t have a budget for a rewards program” or “I’m not measuring performance systematically, so there’s no good basis for it.”. Designing a Call Center Rewards Program: 3 Questions You’ll Need to Address.
ShepHyken
NOVEMBER 26, 2018
Nextgov) Cultural factors, such as empowerment of staff, given greater weight than upgraded IT and bigger budgets. The Wise Marketer) Companies are realizing the importance of focusing on their repeat customers and designing special loyalty rewards program exclusively for this category of customers. They tell others.
Beyond Philosophy
FEBRUARY 27, 2017
Hotel giant Hilton recently dropped the H from its rewards program , replacing the linguistically puzzling Hilton HHonors with an easier to pronounce version, Hilton Honors. The new rewards program will be the first in the industry to allow members to combine points and money for a hotel visit. I like these changes.
CX Journey
JULY 13, 2017
Herb Kelleher, Southwest Airlines. Employee Engagement is not. a strategy a mandate employee motivation employee recognition something that is "done" (I read an article once that included a note about "if employee engagement is done properly.") I’ve never had control and I never wanted it. They know what needs to be done and they do it.
Up Your Service
MAY 3, 2017
For airlines, hotels, resorts and other companies in the travel and hospitality industry, this presents new challenges in terms of managing their reputation. Personalization and memorization deal with the fact that airlines or hotel brands should already know something about who I am and what I like.”.
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