Currency Alliance

JUNE 11, 2019

Efforts included combining CRM data with data from its Facebook page as part of a push to encourage more customers to use and download their app. Traditionally, retailers, hotels and airlines feared that points too easily spent would furnish other companies’ coffers, to no real gain for themselves.

Banking 40

Banking Loyalty Consumers Loyalty Programs 40

C3Centricity

DECEMBER 3, 2018

CEX #CRM #CustomerFirst Click To Tweet. CustomerFirst #CEX #CRM #Customer Click To Tweet. Even in the sector with the smallest range (airlines), there was a 5% difference between companies. Read on for some of the most useful tips I’ve seen on the topic of adopting a customer first strategy. NO more excuses!

Strategy 149

Strategy Poor Customer Service Social Media Analysis 149

CSM Magazine

MAY 19, 2023

CRM (Customer Relationship Management) systems help businesses collect, store, and analyze customer information from different channels. CRM enables better decision-making and organization of resources, ensuring that customer needs are met effectively.

Customer Journeys 52

Customer Journeys Customer Experience Net Promoter Score Effort Score 52

Currency Alliance

DECEMBER 17, 2019

Top priorities remain: getting all your customer data in one enterprise CRM. Double-down on getting all customer data into a single enterprise CRM, so that you can…. A single, enterprise CRM is the Holy Grail for every digital marketing team. incentivizing more touchpoints so that you can build emotional loyalty.

Loyalty 64

Loyalty Strategy Loyalty Programs Travel 64

Currency Alliance

FEBRUARY 26, 2019

and supporting marketers such as CRM specialists, who can use the App to keep issuing personalized, location-based offers via the customer’s device. Getting all customer data into a single enterprise CRM platform must be a top priority. The result will be the points bank feeding data directly into the enterprise CRM.

Loyalty 45

Loyalty Strategy Loyalty Programs Hotels 45

Currency Alliance

NOVEMBER 14, 2019

Airlines will spend a good portion of 2020 proving that their programs are fundamental to minimizing the environmental impact as the industry grows. At the Loyalty Surgery this year, IBM’s Greg Land said that their modern martech trial at Malaysia Airlines performed extremely well, delivering a 43% improvement in ROI. This is so true.

Loyalty 40

Loyalty Trends Loyalty Programs Hotels 40

ProProfs Chat

AUGUST 8, 2019

Southwest Airlines. In an article by Fortune Magazine, it gets a lot clear how the number of items in the menu increased to an all-new level since the 1980s. For this, you can use a live chat to capture data like name, number, email address and chat transcripts, and later save them in your customer relationship management (CRM) tool.

Customer Service 51

Customer Service How To Airlines Omni-Channel 51

Currency Alliance

SEPTEMBER 5, 2018

This isn’t a true coalition, as such; simply an ecosystem comprising airlines, car rental firms and hotel chains, in which customers can earn and spend a single points currency. More than half of all miles are earned on the ground, notably on credit cards linked to airlines’ programmes or on telephone calls.

Loyalty 36

Loyalty Consumers Brands Airlines 36

CSM Magazine

MARCH 31, 2020

Most businesses have their entire customer journey recorded in their CRM — and by extension their Contact Center — from the moment a customer signs up, throughout the lifespan of their custom with the company. Here are some common mistakes to avoid when integrating a chatbot. Connect to your Contact Center. Augmentation works.

Chatbots 72

Chatbots Contact Center Travel Customer Journeys 72

SurveySensum

FEBRUARY 10, 2022

Send your customers newsletters, magazines articles and let them know (You told us X and we Did XX) so they feel that you care. Your NPS program will yield far more significant insights when you’ll connect your experience data with your operational data residing in your CRM. STEP 8: Communicate the action plan.

NPS 52

NPS Net Promoter Score Strategy Effort Score 52

SurveySensum

FEBRUARY 3, 2022

Send your customers newsletters, magazines articles and let them know (You told us X and we Did XX) so they feel that you care. Your NPS program will yield far more significant insights when you’ll connect your experience data with your operational data residing in your CRM. STEP 8: Communicate the action plan.

NPS 52

NPS Net Promoter Score Strategy Effort Score 52