InMoment XI

NOVEMBER 20, 2023

As e-commerce becomes increasingly global and competitive, business leaders understand that technology can be a valuable tool in reconnecting with consumers. This personalization not only enhances customer satisfaction but also drives sales and fosters brand loyalty.

Customer Experience 324

Customer Experience Strategy Chatbots e-support 324

TechSee

JUNE 16, 2022

As companies embrace the digitization of customer support, the new standard is much more than a phone conversation with a call center representative or a visit from a field agent. His achievements speak for themselves, from driving return authorizations approvals to 24 hours from 30 days, to reducing Monthly Abandon Rate to 3% from 20-30%.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

Comm100

FEBRUARY 9, 2021

From sales and lead generation, to engagement and loyalty, live chat is an incredibly flexible tool. As an essential part of its enrollment strategy, administrators feared that without the event there would be a significant drop in enrolment. Fitbit – Driving almost $4 million in sales. In addition, our sales team loves it.

Examples 148

Examples Industry e-support Abandon Rate 148

Magellan Solutions

NOVEMBER 20, 2023

Engaging with them is not just a strategy; it’s an art. Your customers are out there, and we have the strategy to connect with them. Consider this example: Growing e-commerce company FJM Corporation reduced operating costs by outsourcing their outbound support services. So, what are you waiting for? Read along!

Call Center 52

Call Center e-support Abandon Rate Sales 52

Magellan Solutions

AUGUST 16, 2021

A large call volume could well be the result of a surge in telecom spam and fraud, routing issues, or an ineffective marketing strategy that is eating into your ROI and decreasing sales productivity. Proper omnichannel support and training. That may be true in general terms, but more is not always better. Focus on FCR.

Self Service 52

Self Service Contact Center Multi-Channel Omni-Channel 52

NobelBiz

MARCH 21, 2023

Are your clients inquiring about after-sale service difficulties or concerns? This is a tedious but crucial process that helps with determining a strategy to eliminate call repetition. Reorient your approach around the client Contacting your customer support should be quick and straightforward. What reason stimulates callbacks?

First Call Resolution 52

First Call Resolution Call Center Contact Center Knowledge Base 52

Kustomer

APRIL 27, 2021

If you’re looking to get ahead of your competition, then providing a live chat service directly on your website will be one of the key strategies to help you stand out and convert skeptical buyers into happy fans. Phone wait times can vary, and many people don’t like having one ear ‘on’ as they wait for customer support.

Abandon Rate 111

Abandon Rate e-support Chatbots CRM 111