What is Call Center Average Wait Time and 3 Ways to Reduce It
Talkdesk
MAY 14, 2019
“Your Call Is Important To Us” When your customers hear that, do they really believe it? The longer you make them wait, the less important they feel. Knowing how long it takes to answer customer calls can help you answer that question, and Average Wait Time has become a contact center key performance indicator for just that reason.
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