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Top 5 Customer Service & CX Articles for the Week of September 11, 2023

ShepHyken

by Jubin Mehta (The Wise Marketer) Brands really care about customer loyalty but more often than not, the understanding and execution have to go beyond a basic loyalty program. You may have already experienced one or all of these technologies, but today is just the tip of the iceberg. Wait until you see what’s coming soon.

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Getting Started With Customer Academy Content Using Gen AI

Gainsight

Mine Your Entire Content Ecosystem: From Marketing to Support I’d wager a big bet that you already have the content you need to launch your academy—or at least the foundation of it. Achieve Speed and Scale With Gen AI for Content Creation The global AI writing assistant software market continues to explode.

Course 52
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10 Mistakes to Avoid When Launching Your Dealership Experience Survey

SurveySensum

Pro Tip: Use an effective automotive feedback tool , like SurveySensum, to create, keep track of, and analyze your car dealership satisfaction survey data. To avoid the pitfall of asking too many questions, consider the following tips: Identify the most critical aspects of the dealership experience that you want to measure or improve.

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AI Helping Restaurants Navigate the Future of Food

NetBase

Are we about to reach a tipping point , where plant-based foods become ubiquitous in the market? Innova Market Insights has estimated that more than 25% of U.S. Innova Market Insights has estimated that more than 25% of U.S. These “flexitarians” (part-time vegetarians) are vocal in the market. It’s very likely.

Trends 40
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AI Helping Restaurants Navigate the Future of Food

NetBase

Are we about to reach a tipping point , where plant-based foods become ubiquitous in the market? Innova Market Insights has estimated that more than 25% of U.S. Innova Market Insights has estimated that more than 25% of U.S. These “flexitarians” (part-time vegetarians) are vocal in the market. It’s very likely.

Trends 40
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The Importance of Mobile Customer Experience in 2023

SurveySensum

Did you know that 79% of people shop on their mobile devices at least once in 6 months And no matter how attractive or data-driven your marketing campaigns are if you don’t provide a positive mobile CX to your customers then they are 62% less likely to make any future purchases from you? billion by 2028.