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Top 5 Customer Service & CX Articles for the Week of September 11, 2023

ShepHyken

You may have already experienced one or all of these technologies, but today is just the tip of the iceberg. These three game-changers are generative artificial intelligence, conversational user interfaces, and digital customer service. Wait until you see what’s coming soon. The future is happening today!)

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Getting Started With Customer Academy Content Using Gen AI

Gainsight

and is expected to surpass $1b in value by 2028. This is just the tip of the iceberg. Achieve Speed and Scale With Gen AI for Content Creation The global AI writing assistant software market continues to explode. In fact, it’s growing at a compound annual growth rate (CAGR) of 14.2%

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10 Mistakes to Avoid When Launching Your Dealership Experience Survey

SurveySensum

Pro Tip: Use an effective automotive feedback tool , like SurveySensum, to create, keep track of, and analyze your car dealership satisfaction survey data. To avoid the pitfall of asking too many questions, consider the following tips: Identify the most critical aspects of the dealership experience that you want to measure or improve.

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AI Helping Restaurants Navigate the Future of Food

NetBase

Are we about to reach a tipping point , where plant-based foods become ubiquitous in the market? By 2028, we will understand much more about our genetics. There’s lots of nutritional myths to dispel and facts to accommodate. But let’s get back to where this plant trend is headed and why you need to care. Plant-based Food of the Future.

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AI Helping Restaurants Navigate the Future of Food

NetBase

Are we about to reach a tipping point , where plant-based foods become ubiquitous in the market? By 2028, we will understand much more about our genetics. There’s lots of nutritional myths to dispel and facts to accommodate. But let’s get back to where this plant trend is headed and why you need to care. Plant-based Food of the Future.

Trends 40
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The Importance of Mobile Customer Experience in 2023

SurveySensum

billion by 2028. So, keep up with the changing trends and create an effective strategy to improve your mobile customer experience using the 9 proven tips. Ubiquity of Mobile Devices: Mobile devices have become integral to our lives. Statista states that the number of smartphone mobile network subscriptions worldwide reached almost 6.4