Meet The Customer Service Rep Of The Year—in 2028
SaleMove
DECEMBER 17, 2018
In some basic cases, chatbots and other AI tech have the power to resolve an issue start to finish, with zero human input. “ By 2021, 15% of all customer service interactions will be completely handled by AI,” says Olive Huang, a VP at Gartner. That number might seem low, but it represents a 400% % increase from 2017. SUPER SMART.
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