2025 Customer Journeys Customer Retention Self Service 
TechSee
MARCH 7, 2022
Today, digital self-service has become the preference – and the new normal, along with higher expectations and reliance on these channels. The role of technology is more important than ever in improving customer service and operational efficiencies. Download our eBook: What Self Service Will Look Like in 2025 .
Kustomer
SEPTEMBER 1, 2022
Consumer relations are an important area in which businesses can gain a competitive advantage, improve employee and customer engagement, and, perhaps most importantly, retain loyal customers. HubSpot recently found that only a 5% increase in customer retention has the potential to increase revenue by 25-95%.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
NICE inContact
MARCH 11, 2019
Will “The Robots” take over completely by 2021, 2025, 2050? Here’s what we know: At some point in their customer journey, people almost always need help – from a real person. With the advancement of self-service options and AI technology, customers are seeking that “human touch” later and later during their engagements.
West Monroe
APRIL 27, 2022
In fact, Gartner anticipates that by 2025, 80% of all B2B sales will be happening through digital channels. Leverage existing transactional and usage data to understand opportunities to target specific customers with product and services that naturally lend itself to this motion. Align your organization.
West Monroe
APRIL 27, 2022
In fact, Gartner anticipates that by 2025, 80% of all B2B sales will be happening through digital channels. Leverage existing transactional and usage data to understand opportunities to target specific customers with product and services that naturally lend itself to this motion. Align your organization.
Education Services Group
OCTOBER 27, 2020
Quite eye-opening, I learned that 80% of B2B Sales interactions between suppliers and buyers will occur via digital channels by 2025. Digital Engagement is arguably one of the most critical pieces of a customer journey. To be Dynamic, technology investment is critical.
SurveySensum
JULY 13, 2023
– Request a Demo Now the question is which survey should you launch at which touchpoint in both Digital Retail Customer Journey and In-Store Retail Customer Journey. Improving In-Store Retail Experience Let’s first improve the in-store retail customer experience at 5 relevant touchpoints of the customer journey.
Expert insights. Personalized for you.
109 
Let's personalize your content